Technical support specialist

7 days ago

Quebec, Canada Flyscan Systems Inc. Full time

Direct message the job poster from Flyscan Systems Inc. Site Web : https://flyscan.com/fr/ Flyscan is at the forefront of technology in security and environmental protection. We have created and developed an aerial camera inspection system capable of accurately identifying small oil leaks that the human eye and brain cannot process. Thanks to our cutting‑edge software, the use of AI, and highly efficient algorithms, we can detect and report leaks or objects that pose a threat to pipelines to our clients. To continue our growth, Flyscan is looking for a Technical Support Specialist. Join a dynamic team in a key role for our daily operations Website: https://flyscan.com/fr/ Tasks and Responsibilities Analyze software issues encountered by our users to identify root causes. Propose solutions for user errors and correct system configuration issues. Ensure all problems are well‑documented and reproducible. Serve as a bridge between production systems and development teams. Identify potential product improvements based on issues encountered in production. Create a knowledge base to support our products. Collaborate with the development team to fully understand new product features. Support the deployment of new systems into production. Act as a technical expert for system operators (airplane pilots). What We Are Looking For Proactive with strong initiative. Enjoys action and is our first responder for production system failures. Capable of working independently and in a team. Strong verbal and written communication skills. Technical Requirements University or college degree in computer science, software development, or a related field. At least 5 years of experience in technical support or software development. Knowledge and experience with Kubernetes, Docker, System D, Windows VM, and Linux. Knowledge of software development is a strong asset. What We Offer Hybrid or remote position depending on localisation. The schedule is based on a four‑day workweek, but the person will be responsible for covering weekends. The remaining workdays can be flexible. Group insurance program. Access to a telemedicine platform. Salary that matches your experience and is competitive in the market. Opportunities for training and skill development. The chance to participate in test flights Team activities organized remotely or in person by our social club. An amazing team Seniority level Associate Employment type Full‑time Job function Information Technology Industries Technology, Information and Media Referrals increase your chances of interviewing at Flyscan Systems Inc. by 2x Get notified about new Technical Support Specialist jobs in Quebec, Canada. #J-18808-Ljbffr

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