Account Manager

Mohawk Medbuy Corporation (MMC) is a national, not‑for‑profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value‑driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions. Other services include data analytics, in‑hospital support, warehousing/logistics, technology, procure‑to‑pay, and accounts payable. Location Based in Burlington, ON, with offices in Toronto, Thunder Bay, Kingston, Brantford, London and Chatham, and a distribution centre in Oakville. The Member Relations Specialist will work out of either our Chatham or London offices. Position Overview Reporting to the Director, Acquisitions & Customer Onboarding, the Member Relations Specialist cultivates positive interactions and lasting relationships with MMC specialists to enhance overall member satisfaction and loyalty. The specialist works with Account Directors and operational directors to provide member‑centric service. Key Responsibilities Support members in the adoption of new MMC systems, tools, processes, and services. Receive, resolve, and monitor members’ issues promptly, ensuring satisfactory resolutions. Communicate effectively with members and Account Directors to gather feedback and understand member needs. Use member feedback, including surveys, to identify improvements that better suit our members’ needs. Maintain standard training and promotional materials and support VPs, Directors and Account Directors in preparing and delivering presentations to members. Qualifications and Skills Post‑secondary degree in a relevant field (business, engineering, management, systems). Four (4) to six (6) years’ experience in a supply‑chain environment. Two (2) years’ experience in customer or member relations management. Demonstrated ability to organize, control and coordinate activities in a fast‑paced, ever‑changing environment. Knowledge/experience in supply‑chain management, preferably in a health‑care setting, and understanding of business and legal issues. Excellent communication skills with strong analytical abilities and mathematical aptitude. Experience in a customer or member relationship role. Experience developing/conducting presentations and preparing marketing material – advanced knowledge. Experience with Business Central or other ERP system preferred. Preferred Certified Supply Chain Management Professional (CSCMP) certification completed or in progress. Broader Public Sector (BPS) and Ontario Public Service Procurement Directives experience. Hospital operational experience. Bilingual in English and French. Travel Ability to travel to member sites within the Western Ontario area of assignment if required. Ability to travel to Mohawk Medbuy offices if required. As a condition of employment, you are required to submit proof of full COVID‑19 vaccination to Human Resources. Mohawk Medbuy is a HOOPP employer offering a competitive salary, a comprehensive benefits package and a flexible remote work policy. Qualified candidates with a desire to join our innovative team are invited to submit their application here. We thank all applicants for their interest; however, only those selected for an interview will be contacted. If contacted for an interview, please inform us if any accommodation is required. Mohawk Medbuy is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). Seniority level Mid‑Senior level Employment type Full‑time Job function Management, Supply Chain, and Health Care Provider Industries Hospitals and Health Care and Non‑profit Organizations #J-18808-Ljbffr