Bilingual Learning And Development Specialist

2 months ago


Mississauga, Canada Travel Industry Council of Ontario Full time
div>The Travel Industry Council of Ontario (TICO) is an organization mandated by the Ontario government to administer the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05 which governs all of the approximately 1,950 travel retailers and travel wholesalers registered in Ontario. In addition, approximately 100,000 individuals have successfully written TICO’s travel counsellor and/or Supervisor /Manager exams to obtain their TICO Certification to allow them to sell travel services on behalf registered Ontario travel retailers. TICO also administers an industry financed Travel Compensation Fund. At TICO, we are an organization that embraces inclusion and fairness. We are committed to fostering a culture of inclusivity, equity, and accessibility for all. As a team, we celebrate diversity in all its forms while encouraging individual growth and innovation, because we feel it makes for an inspiring workplace where people are empowered and engaged. div> Job purpose The Learning and Development Specialist involves a combination of strategic insight and operational competency to oversee and lead the successful evolution of TICO’s educational program. The role will be involved with strategic development, design and content creation of educational materials leveraging technology in the execution of entry-level requirements and continuous education of all registrants. This role will assess the necessary resources and investment to enable TICO to achieve a high quality, sustainable educational program consistent with its Mission.Key Competencies
  •  Demonstrated expertise and knowledge of adult learning best practices and service delivery channels;
  •  A focus on high-quality service excellence, understanding best practices, measurements, and modern customer service practices;
  • Lead and participate in the development, implementation and management of continuous education programs and opportunities to registrants;
  • Manage third-party relationships associated with the infrastructure and ongoing delivery of education programs
  • Facilitate and assist in development and maintaining of relationships with Ontario educational institutions associated with travel programs, including monitoring of institutional success in the delivery of consumer protection legislation;
  • Manage exam banks, and associated processes, ensuing exams are current, secure, and administered fairly;
  •  Oversee budget and ongoing monitoring of education related revenues and expenses;
  • Functional management of all education related policies, procedures and practices;
  • Facilitate and monitor exam bank performance and post-exam survey responses and make appropriate adjustments and/or changes for enhancements;
  • Other duties and special projects as required.
  • Experience in a regulatory environment desirable;
  • CTDP (Certified Development & Training Professional) designation preferred;
  • Proficiency in spoken and written French;
  • Demonstrated skill in written communication consistent with environments of students across multiple demographics, communities, including where English is a second language;
  • Proficient computer skills including Microsoft office, Word, Excel, Outlook applications;
 Working conditionsThe working conditions and physical demands blend a typical office setting with the flexibility of a hybrid work-from-home arrangement and may include extended periods of sitting and/or standing.

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