Bilingual Learning And Development Specialist
2 months ago
- Demonstrated expertise and knowledge of adult learning best practices and service delivery channels;
- A focus on high-quality service excellence, understanding best practices, measurements, and modern customer service practices;
- Lead and participate in the development, implementation and management of continuous education programs and opportunities to registrants;
- Manage third-party relationships associated with the infrastructure and ongoing delivery of education programs
- Facilitate and assist in development and maintaining of relationships with Ontario educational institutions associated with travel programs, including monitoring of institutional success in the delivery of consumer protection legislation;
- Manage exam banks, and associated processes, ensuing exams are current, secure, and administered fairly;
- Oversee budget and ongoing monitoring of education related revenues and expenses;
- Functional management of all education related policies, procedures and practices;
- Facilitate and monitor exam bank performance and post-exam survey responses and make appropriate adjustments and/or changes for enhancements;
- Other duties and special projects as required.
- Experience in a regulatory environment desirable;
- CTDP (Certified Development & Training Professional) designation preferred;
- Proficiency in spoken and written French;
- Demonstrated skill in written communication consistent with environments of students across multiple demographics, communities, including where English is a second language;
- Proficient computer skills including Microsoft office, Word, Excel, Outlook applications;
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