Customer Experience Operations Supervisor
2 months ago
Location: Peterborough, hybrid working, three days per week in the office whilst in probation
We’re looking for a Head of Insurance Customer Operations to be part of our success story.
Leading a team to build and retain customers, whilst providing optimal customer experience. Ensure team deliver against sopp+sopp performance metrics with a clear focus on productivity and efficiencies. ul>Accountable for delivering service level commitments, achieved through managing teams in area of responsibility. li>Continuously analyse and review performance MI to proactively predict, identify exceptions and manage performance to achieve SLA’s.Manage teams to ensure internal leakage and productivity targets are achieved.Collaborate with group functions, building strong relationships to ensure delivery of customer contractual commitments and adapt operation in line with customer growth, change and feedback.Through use of audit, customer challenge and feedback, continuously identify areas for improvement to enhance solutions and customer experience.Maintain a focus on proactive customer communication, ensuring adequate touch points and management of expectations where applicable.Understand operational and customer requirements and when appropriate adapt the operational teams and performance in line with those needs.Create detailed targeted improvement plans where applicable to improve performance.Effective resource planning for both immediate and long-term customer requirements, ensuring all team members are multiskilled to maximise resource capacity and flexibility.Responsible for ensuring all team members meet the required standard and have relevant knowledge of regulatory and customer requirements.Coach and develop People Managers in the team to enable them to effectively manage all team members.Identify and understand performance and skills gaps.Ability to report and analyse MI.Excellent stakeholder management skills.33 days holiday (including bank holidays).Personal health cash plan – claim back the cost of things like dentist and optical check ups.Life assurance: three times basic salary.-
Customer Experience Manager
4 months ago
Peterborough, Canada Michaels Full timeStore - PETERBOROUGH, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard Operating...
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Operations Supervisor
2 months ago
Peterborough, Ontario, Canada beBee Professionals Full time $45,000 - $65,000We are seeking an Operations Supervisor to join our team at beBee Professionals. As an Operations Supervisor, you will be responsible for supervising daily operations, ensuring high-quality service, and leading a team of employees. You will oversee the daily operations, train and mentor team members, and handle customer inquiries.Key...
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Operations Manager Insurance Customer Experience
1 month ago
Peterborough, Ontario, Canada ACTIVATE GROUP LIMITED Full timeWe are seeking a skilled Operations Manager Insurance Customer Experience to lead our customer operations team.This role is based in Peterborough and involves hybrid working, with three days per week spent in the office during probation.The successful candidate will be responsible for managing teams to deliver excellent customer experiences, ensuring that...
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Customer Experience Associate
2 months ago
Peterborough, Canada TD Bank Full time**Work Location**: Peterborough, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $22.50 - $28.33 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...
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Manager, Customer Experience
6 months ago
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Customer Experience Associate
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Peterborough, Canada TD Bank Full time**Customer Experience Associate**: - 424295BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 830 Monaghan Road **Employment Type** - Regular **City** - Peterborough **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...
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Customer Experience Associate
6 months ago
Peterborough, Canada TD Bank Full time**Work Location**: Peterborough, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...
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Dining Experience Leader
3 months ago
Peterborough, Ontario, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure excellent service for our guests at beBee Professionals in Peterborough, Canada.Key Responsibilities:Lead a team of restaurant staff to deliver exceptional customer experiences.Collaborate with management to optimize restaurant operations and maintain high...
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Manager, Customer Experience Trainee
6 months ago
Peterborough, Canada TD Bank Full time**Manager, Customer Experience Trainee**: - 417610BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 1091 Chemong Road **Employment Type** - Regular **City** - Peterborough **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...
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Customer Experience Associate
2 months ago
Peterborough, Ontario, Canada beBee Professionals Full time $25,000 - $35,000We are seeking a Customer Experience Associate to join our team at beBee Professionals in Peterborough. In this role, you will be responsible for taking customer orders, preparing food items, and ensuring excellent customer service at our food counter.Key Responsibilities:Greet customers and take their orders efficiently.Prepare food items according to...
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Customer Experience Associate
7 months ago
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Customer Experience Specialist
1 week ago
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Operations Supervisor
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Customer Experience Associate Specialist
3 weeks ago
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Rece Before
4 months ago
Peterborough, Canada YMCA Of Central East Ontario- Highland Heights Kids Club Supervisor Full timeReporting to the Regional Child Care Supervisor, you will work with the team to ensure that all YMCA child care programs provide quality care, service and support to the participants and their families. The Child Care Educator is responsible for assisting in planning and implementing age appropriate programs and presenting a safe/clean and visually appealing...
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Customer Experience Associate Specialist
1 month ago
Peterborough, Ontario, Canada TD Bank Full timeTD Bank offers a unique opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. We are seeking a skilled Customer Experience Associate Specialist to join our team in Peterborough, Ontario, Canada. This role is ideal for individuals with strong administration, organizational,...
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Rece Before
3 months ago
Peterborough, Canada YMCA Of Central East Ontario- Highland Heights Kids Club Supervisor Full timeReporting to the Regional Child Care Supervisor, you will work with the team to ensure that all YMCA child care programs provide quality care, service and support to the participants and their families. The Child Care Educator is responsible for assisting in planning and implementing age appropriate programs and presenting a safe/clean and visually appealing...
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Supervisor
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Assistant Campground Supervisors
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Customer Experience Associate
2 months ago
Peterborough, Canada TD Bank Full time**Work Location**: Peterborough, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $22.50 - $28.33 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...