People Services

Why BCAA? Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. We are currently hiring a People Services & LeavesAdvisor based in our Head Office in Burnaby. As a People Services & LeavesAdvisor, you’ll play a key role in supporting the delivery of exceptional people services support and leading BCAA’s leave of absence programs. In this role, you’ll support and enhance People & Culture programs across the organization, including employee relations, documentation, and project coordination. As a subject matter expert in disability and leave management you’ll also lead all aspects of short and long‑term disability, WCB, and parental leaves, promoting a collaborative, customer‑focused approach that supports prevention, early intervention, and successful return‑to‑work practices. This is a great opportunity for an HR professional passionate about employee relations, wellness, and fostering a positive workplace. In this hybrid role you’ll support employee relations and manage leaves and accommodations as part of a collaborative People & Culture team focused on partnership and service excellence. Who you are : A trusted HR advisor with a collaborative, people‑focused approach. Highly organized and detail‑oriented, with strong analytical and problem‑solving skills. Compassionate and professional when supporting employees during sensitive or complex circumstances. A strong communicator who builds relationships and instills confidence across teams and stakeholders. A proactive contributor who identifies opportunities for process improvement and innovation. What you’ll do : Provide HR advisory support to People Services Managers on matters such as accommodations, investigations, grievances, and performance management. Contribute to department‑wide People & Culture initiatives and projects that enhance engagement, inclusion, and the employee experience. Lead BCAA’s leave of absence, disability management and accommodation programs, including short‑term disability, long‑term disability, WCB, and other statutory or personal leaves. Manage leave cases proactively and in compliance with policy, legislation, and collective agreements, ensuring timely and compassionate service delivery. Serve as the key contact for employees, leaders, and vendors, providing expert advice and guidance through all stages of leave and return‑to‑work processes. Partner with payroll, benefits, and insurance providers to ensure accuracy in claims, payments, and related system entries. Identify opportunities for continuous improvement and innovation in leave and people services processes, ensuring best practice and operational efficiency. Educate and coach leaders on People & Culture practices, programs and support through tailored communications and training. Monitor legislative updates and industry trends, applying insights to strengthen disability management and people practices. What you bring : Bachelor’s degree in Human Resources or a related field (or an equivalent combination of education and experience). 3–5 years of progressive HR experience with exposure to disability and leave management, employee relations, and generalist responsibilities. CPHR designation or Human Resources certification preferred. Strong understanding of HR policies, procedures, and legislation related to employee relations and leaves of absence and return‑to‑work programs. Excellent communication and interpersonal skills, with the ability to listen empathetically, respond with professionalism, and build trust across all levels. Demonstrated discretion, tact, and diplomacy in managing sensitive or confidential employee information. Strong organizational, project management, and analytical skills, with the ability to manage multiple priorities accurately and efficiently. Innovative, proactive, and detail‑oriented, with a focus on process improvement and collaboration. Bonus Skills : Experience working in a unionized environment. Workplace Mental Health and/or Wellness training. Familiarity with HRIS platforms (Workday experience an asset). #J-18808-Ljbffr