Customer Service Specialist

2 weeks ago

Calgary, Canada Inter Pipeline Full time

We are a major energy infrastructure business that has experienced tremendous growth over the past decade. This growth has provided our employees with stability, positive challenges, new career paths and opportunities to work in a dynamic team environment. As one of Alberta’s Top 75 Employers we are proud to say no matter where your role at Inter Pipeline may lie, you are provided ample opportunities for valued contribution and innovation, with a strong emphasis on employee growth.

Located out of our Calgary office, the individual in the Customer Service Specialist

Qualifications:

- Post-secondary education in Business Admin or similar field of study

**Experience**:

- 2+ years’ previous related experience

**Skills**:

- Excellent communication and interpersonal skills and the ability to build relationships both internally and externally
- Intermediate Microsoft Office skills (Word, Excel, PowerPoint & Outlook)
- Exposure to Dynamics 365 Customer Relationship Manager and Microsoft portal

Key Activities and Responsibilities:

- Utilize the systems and processes created for the delivery of customer services and provide feedback on opportunities for improvement where possible
- Ensure systems are meeting the requirements and expectations of customers and internal users / stakeholders
- Ensure commercial success and customer satisfaction by supporting the numerous activities associated with delivering our products to the market including sales, technical service, accounting, production scheduling, transportation, and logistics
- Address customers’ concerns in a timely matter by understanding the breadth of customer issues and channels for resolution
- Learn and maintain a current knowledge of ETRM / Endur and CRM systems as well as the customer portal functionality to perform the day-to-day tasks of customer service
- Create and manage a network of internal relationships to support customers as efficiently as possible.
- Become familiar with our products and learn a basic understanding of our customers processes
- Understand breadth of customer issues and internal channels for resolution. Direct issues to specialists when required to facilitate resolution

Hours:
Full time Monday-Friday, participation in on-call rotation required

Proof of COVID-19 vaccination is required for this position as a condition of employment. Requests for an exemption under applicable human rights legislation due to medical reasons or sincerely held religious beliefs will be considered on a case-by-case basis.

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