Coordinateur Support Client

3 months ago

Old Toronto, Canada Cavell Risk, Inc. Full time
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The Manager, Client Experience is responsible for overseeing the delivery of high-quality insurance brokerage services to clients. They serve as the a critical point of contact for clients, managing relationships and ensuring customer satisfaction, while also supporting the sales and marketing efforts of the firm.

Manages and cultivates strong relationships between markets and clients, ensures submissions are complete, accurate, and presented professionally;Ensures all data requests from clients and markets are met on time;Prepares quotes and proposals, works with policies with higher limits, number of exposures and customization with minimal supervision;Supports and assists in the advancement of the Associate, Client Experience;Oversees billings and payment collections to ensure they are received by the deadlines;Completes additional sales, negotiation, or prospecting skills training to improve on the job performance;Follows regulatory affairs, competitive market, and legal frameworks to ensure the company operates in compliance with regulations and laws;Meets or exceeds regulatory requirements for continuing education, and ensures all licenses are in good standing, and successfully renewed in order to transact business;Mitigates or controls potential risks effectively, protecting the company from harm; li>

Minimum Requirements

  • Bachelor’s Degree in Business Management, Accounting or a related field;
  • Effective at building and maintaining relationships;
  • Proficient conflict resolution and management abilities.

Key Relationships

  • Internal: Executive, Colleagues, Support Staff
  • External: Clients, Insurance Companies, Underwriters, Claims, Engineers & Consultants

Working Conditions

  • Connect and network with key contacts at industry functions;
  • Able to work on a computer for long periods of time;
  • Required to work in a busy, open area office;

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