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Senior Continuous Improvement Lead
4 weeks ago
1 day ago Be among the first 25 applicants Marketing Statement A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world‑envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people. At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings. Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion PRIMARY PURPOSE Provides advice to TransLink’s Lean and Continuous Improvement department and service lines in the areas of strategy, operations, consulting, performance improvement, process optimization, and Lean Six Sigma application. Develops and leads lean six sigma programs and procedures to support cultural change across the Enterprise with a focus on Safety and Customer Experience. Key Accountabilities Project Management – Manages the delivery of management consulting projects in strategy, operational excellence, root cause analysis, business process improvement, performance measurement, financial analysis, and best practice benchmarking. Supports internal stakeholders across TransLink, BCRTC, CMBC and Transit Police to manage the development and implementation of improvement projects, emphasizing Safety and Customer Experience. Adjusts plans, recommends process enhancements, and makes decisions based on analytical findings while presenting reports to Senior Leadership. Lean Academy Instruction – Acts as the primary instructor for the TransLink Enterprise Lean Academy for BCRTC, CMBC, TransLink, and the Transit Police. Develops and delivers Lean Academy Lean 101, Lean Green Belt Champions certification, and future Lean Management System courses. Manages Lean Academy Yellow Belt and Green Belt candidates, including check‑in meetings, Kaizen event coaching, and mentorship. Stakeholder Liaison – Liaises with senior internal stakeholders and Enterprise “Lean Champions” to build a continuous improvement environment supporting changes in Safety and Customer Experience. Proactively engages stakeholders to identify service business process streamlining opportunities and supports TransLink in the BC Public Sector Lean Forum. Kaizen Leadership – Leads, manages, and facilitates Kaizen project requests (e.g., 5S, Value Stream Mapping, A3 Problem Solving, DMAIC) from senior management involving moderate complexity. Escalates critical problems to the Senior Manager, Continuous Improvement. Prepares reports and presentations on Kaizen results and recommends actions to senior management. Lean Academy Site Management – Manages the Lean Academy intranet site, maintaining Lean tools, resources, Lean Project Management Methodology, success stories, newsletters, and site content. Qualifications Education & Experience – Degree in business or a related discipline plus a Lean Six Sigma Black Belt certification that required completion of Lean Six Sigma projects. Six (6) years of progressive experience in management consulting/advisory services, process improvement in large, complex organizations. Other Requirements Strong knowledge of Lean Six Sigma principles, theories, concepts, and practices from a Black Belt certification. Advanced interpersonal, written and verbal communication skills to provide expertise, advice and influence at all levels of the organization, including Senior Leadership. Excellent project management skills and the ability to move a team forward and maintain momentum. Strong track record in delivering training in lean process management programs. Advanced coaching skills and the ability to transfer change management knowledge and skills effectively. Exceptional analytical and quantitative problem‑solving skills. Other Information At TransLink we are committed to continuously improving the way we work. From processes to decision making, and how we collaborate, we’re ensuring that we’re making the best use of every dollar to serve the people who rely on our services. Our Continuous Improvement team works to advance this commitment every day, working across the enterprise and searching for ways to make our lives easier, efficient and more collaborative. In January 2025, the Continuous Improvement team became an integral part of the newly formed Office of Strategy Management, reinforcing TransLink’s commitment to continuous improvement. Recruitment Process An applicant will be required to demonstrate suitability by meeting the minimum qualifications and experience to be invited into the selection process. A standard interview format will be used, including general, scenario and behavioural descriptive interview questions. Work Schedule 37.5 hours per week. Work Designation Hybrid – this position offers the flexibility of working both on‑site and remotely within B.C. Rate of Pay The salary for this position ranges from $89,600 – $134,400 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role. We aim to provide competitive pay that reflects your professional background and expertise. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass, and enrollment in the Public Service Pension Plan as well as other employment offerings, will be discussed in detail as your application progresses. How To Apply Please click the “Apply” button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process. INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on‑line. Posting Information Posting Date: September 25 2025Closing Date: Open until filledOnly shortlisted candidates will be contacted. Equal Employment Opportunity TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca. #J-18808-Ljbffr
