Market Manager – Toronto-East, ON, Offline Sales and Marketing team

3 weeks ago

Central Ontario, Canada Amazon Full time

Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long‑term thinking. The Devices & Services business is one of the fastest growing at Amazon, and every day we invent on behalf of our customers, partners, and communities. Overview As a Market Manager you will own a territory of offline retail stores, managing the Amazon in‑store experience and merchandising. You will influence without authority to drive project deliverables, execute in‑store product transitions, train sales associates, and collect market insights to impact sales and advocacy metrics for your territory. Key Responsibilities Use business acumen and critical thinking to identify trends, drive root‑cause analyses, and resolve issues in store operations. Collect business and market insights from consumers and store associates to influence product, feature, and channel marketing decisions. Manage weekly travel to a large territory of retailers, utilizing sales tools and store profiles to impact sales and brand advocacy. Develop professional relationships with key internal and external stakeholders (e.g., Area Managers, Regional Managers, General Managers). Take actions to support increased sales and customer engagement. Complete daily in‑store reports, including digital photos, to document visits. Install, troubleshoot, and maintain Amazon, Ring, Blink, and eero display devices and fixtures in national retail stores. Install new product displays, dismantle outdated displays, assemble complex merchandising units, and arrange products for optimal visibility. Delegate and influence to drive exceptional results, including implementing solutions and providing feedback to store managers, regional leaders, and corporate stakeholders. Invent, simplify, and share best practices; ensure proper implementation and maintenance of Amazon's in‑store experience and merchandising across retailers. Educate store associates on Amazon's portfolio of devices and services in various settings, including large‑scale events. Manage travel and work expenses. Qualifications Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach. High school or equivalent diploma, or Associate's degree or above. 3+ years of retail experience. Mobile phone compatible with iOS or Android operating systems. Reliable transportation to travel between retail locations daily. Valid driver’s license and proof of insurance. Standard 40‑hour workweek with flexibility for evening and weekend events during peak seasons. Proficiency in basic file management. Comfortable with fundamental tools and techniques for constructing and modifying in‑store displays. Preferred Qualifications 6+ years of relevant work experience in retail sales, preferably consumer electronics or high‑tech products. Experience managing multiple retail accounts/locations. Experience and comfort presenting to large audiences. Strong attention to detail and organizational skills. Excellent verbal and written communication skills. Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. #J-18808-Ljbffr

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