Customer Service Lead

4 weeks ago

Yarmouth, Canada Nova Scotia Health and IWK Health Full time
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Req ID: 193429
Location: Western Zone, Yarmouth Regional Hospital
Department: OPWZ Nursing Resource YRH
Type of Employment: Permanent Hourly FT (100%) x 1
Management/Non Union Position
Posting Closing Date: 23-Dec-24

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today. Nova Scotia Health employs professionals in all corners of our beautiful province. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. p>About the Opportunity

Reporting to the Utilization/Patient Flow Manager, the Leader Patient Flow Operations is responsible for the Nursing Administration and the coordination of safe, efficient patient care services within the facility. The Leader Patient Flow Operations will supervise nursing staff, and coordinate all hospital and bed utilization activities in the absence of hospital administration.

The Leader Patient Flow Operations works collaboratively and consultatively with patients/clients, families, management, staff, physicians, community partners and service providers to apply strategic and analytical thinking to address challenges with the ultimate goal of high quality, safe and cost-effective services to better support the patient experience/outcome. The Leader Patient Flow Operations exhibits sound professional judgement and initiative while working within the framework and objectives of the Health Services Program and the Mission, Vision and Strategic Direction of the NSH.

  1. Graduate of an accredited School of Nursing Program
  2. Registered or eligible for registration with the Nova Scotia College of Nursing
  3. Minimum of three (3) years medical/surgical experience or equivalent in an acute care setting
  4. Minimum of two (2) years’ nursing management experience
  5. BCLS required
  6. ACLS is an asset
  7. Demonstrated leadership, planning, organization and time management skills
  8. Ability to promote and maintain good interpersonal relations in dealing with patients, visitors and other health professionals
  9. Ability and knowledge to match utilization needs to resources available
  10. Ability to perform duties that involve lifting, bending and stretching
  11. Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

Permanent Full-time position, 75 hours biweekly. Shifts include days, evenings, nights, weekends & holidays.Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan. (Permanent and Long Assignments only)

Once You've Applied

Thank you for your interest in this position. Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.

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