Senior Staff Technical Program Manager

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…

From brilliant creatives to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Discovery's DTC technology and product organization sits at the intersection of tech, entertainment, and everyday utility. We are continuously leveraging new technology to build immersive and interactive viewing experiences. Our platform covers everything from search, catalog, and video transcoding, to personalization, global subscriptions, and more. We are committed to delivering quality user experiences, ranging from video streaming to applications across connected TV, mobile, web and consoles. As a pure tech organization, we are essential to Warner Bros. Discovery's continued growth, building world-class products from the ground-up for our iconic brands like HBO Max, Discovery Channel, CNN, Food Network, HGTV, Eurosport, MotorTrend, and many more.

We are hiring a Senior Staff Technical Program Manager to join our team, providing global support across NOAM/ LATAM/ EMEA/ APAC. The Global Partner Integration Team, within the DTC Global Platform Team, owns and manages Go to Market partner integrations for WBD. These integrations focus on back-office systems, such as authentication, shared identity, billing and entitlement services, along with apps placed on affiliate owned equipment (set-top boxes). These integrations enable our partners to sell or bundle our services to their customers and allow those customers access throughout our experiences. This team works with external affiliates and partners through the lifecycle of the integration, along with internal engineering, distribution, product and other stakeholder teams to efficiently launch these integrations.

Responsibilities

As a TPM, your primary responsibility is to ensure the timely delivery of well-designed, well-scoped, high-quality software that meets and exceeds customer expectations. You do this by combining the skillset of a program manager with the technical acumen and experience of an engineer, architect or technical product owner.

The ideal candidate creates project milestones, secures commitments, spots edge cases, identifies and monitors risks, cross-team dependencies, and scope creep. You track and report on delivery status against planned milestones and dates. You regularly engage with internal and external stakeholders, review metrics & data and monitor operations within the integration program.

The ideal candidate is a strong self-starter and therefore can drill into business data and research results to identify clear direction and focus for their tasks, projects and programs. You continue to move forward in the face of ambiguity and imperfect knowledge.

The ideal candidate has had experience working with multiple partners/ vendors and maintaining partner relationships. You have demonstrated experience leading small to medium projects. You have experience in project management and agile development methodologies with a proven track record of delivering results.

Requirements

1. Bachelor's degree with 10+ years of experience in project management in the technology realm
2. Lead planning, execution and delivery of strategic & complex programs across multiple teams (product and technology) around the world
3. Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs.
4. You have a solid understanding of software development methods like CI/CD, Agile Scrum, Waterfall, etc.
5. You have shipped multiple strategic & complex projects with cross-team dependencies and used data to assess their impact.
6. You have experience taking full ownership with all phases of project delivery from concept to production, including defining features and deliverables, securing team commitments, establishing a project charter, handling all communication and reporting, overseeing development & deployment, and performing retrospective assessment using data and key performance indicators.
7. You have demonstrated the ability to make decisions for more than one project or program area showing that your judgment is fungible, and you must be able to handle more than one project simultaneously and successfully.
8. You have repeatedly demonstrated the ability to understand organizational and corporate goals and ensured that your projects delivered what was required to hit these goals.
9. You MUST have experience with JIRA, Confluence, Smartsheet and Microsoft Suite of products.
10. Travel may be required both international and domestic averaging about 5%
11. Must have the legal right to work in the country hired.

Competencies

1. Proactive Problem-solving: First and foremost, you are a problem-solver. You work tirelessly to keep work streams on track, to unblock software development, and to ensure that the best possible outcome is achieved for the business. You are eager, confident, and able to use all the tools at your disposal to solve whatever problems crop up.
2. Active Learning: You are here to learn and grow. Your industry knowledge will never be complete, and you are hungry to learn more and to share what you have learned with your peers and the team(s) that you influence.
3. Efficient & Effective: You are here to solve business problems and help our customers, not to prepare reports or oversee meetings. You find the most effective way to use our precious internal resources to achieve the best outcome. You find the most effective means to communicate clearly and concisely to all interested stakeholders. You are a simplifier and a productivity multiplier for others around you.
4. Exemplary Communication: Your written and verbal communication skills are top notch. You are managing meetings independently & effectively across multiple business and technical teams, driving team planning and status discussions, and producing clear verbal and written communication such as meeting notes and team status to team members, executives and external partners. You can adapt your language and style of communication depending on the audience. You can articulate decisions that have been made. You communicate through data, dates, and facts using narrative and emotion judiciously.
5. Adaptable: You communicate clearly, analyze technical designs, organize project timelines, secure commitments, manage risks, identify the critical path, spot edge cases, triage bugs, review metrics & data, and monitor launch operations. You switch effortlessly between these modes adapting yourself to the needs of your work streams.
6. Self-starter: You are a strong self-starter and therefore have the ability to drill into business data and research results to identify clear direction and focus for your projects and programs. You continue to move forward in the face of ambiguity and imperfect knowledge. You do not suffer from "analysis paralysis."
7. Open & Decisive: You proactively share information to teach and inform your stakeholders. You are valued for the decisions that you make in pursuit of your program. You are driven by your own impact, the positive outcomes that you drive. You share freely all that you learn so that others around you can be more effective.

How We Get Things Done…

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.