Vice President, Operations Performance Modernization, Canadian Personal Banking
3 days ago
Vice President, Operations Performance Modernization, Canadian Personal Banking
Vice President, Operations Performance Modernization, Canadian Personal BankingWork Location: Toronto, Ontario, Canada
Hours: 37.5
Line of Business: Business Management, Strategy & Support
Pay Details: $175,000 - $255,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
Job Description:
Vice Presidents (VPs) at TD Bank Group contribute significantly to the overall reputation of TD. As executives, VPs set the ethical, organizational and performance standards for the teams they lead and exemplify how an effective performance and development culture functions day to day. A VP is expected to guide his/her team, collaborating as appropriate with TD partners, to deliver superior results in both the short and long term.
VPs promote adherence to TDBG's vision and purpose to be the better bank, and enrich the lives of customers, communities and colleagues. As part of the general management of their function, VPs are accountable to deliver against TD's five shared commitments:
- Think like a customer; provide legendary experiences and trusted advice
- Act like an owner; lead with integrity to drive business results and contribute to communities
- Execute with speed and impact; only take risks we can understand and manage
- Innovate with purpose; simplify the way we work
- Develop our colleagues; embrace diversity and respect one another
Department Overview:
Canadian Personal Banking (CPB) Operations is responsible for end-to-end Money Out & Money In operation functions and capabilities across Canadian Personal Banking (CPB) products. As the largest operations group employing over 2400 employees, CPB Operations collaborate closely with business partners to deliver a legendary experience to distribution teams and customers.
Job Description / Accountabilities:
Reporting to the SVP, Operations, the VP, Operations Performance Modernization is a senior leader within Canadian Personal Banking responsible for strategic thought leadership and overseeing a large team of approximately 250 colleagues. Functions include hyper-automation solution design, program delivery, incident management, workforce management and performance management. The key accountabilities of this role include but are not limited to the following:
- Set strategic direction for shared services and transformation activities across Operations
- Act as a thought leader, constructive disruptor, and role model to drive change as we continue our delivery evolution with strong focus on automation, speed to value, agility, and the end-to-end customer journey
- Hyper Automation Day 1 – set the stage for clean and systematic automation delivery in F25 by confirming priorities and timing for deployment; aligning on the interaction model internally and with partner teams; and confirming resourcing/funding for Day 1 items
- Hyper Automation Day 2 – ensure digital worker output consistently meets performance standards through reporting and controls, continuous improvement of the automation ecosystem, and treating automation as a critical volume delivery engine
- Optimize performance and workforce management to maximize productivity across Operations through the introduction of AI/Gen AI
- Partner with Human Resources to ensure that Operations' colleague capabilities enable the business strategy
- Own strategy and delivery of scorecard metrics to influence the right colleague behaviours across Operations
- Own reporting on initiatives impacting Operations from across CPB and enterprise-wide, and alignment to Operations strategic pillars and OKRs
- Develop, own, maintain, and oversee Business Managed Technology ecosystem for Operations (e.g., tools and assets supporting processes, insights, and productivity across Operations)
- Manage, monitor and oversee 'Day 2' support for automated processes across Operations, including incident reporting/management
- Stay knowledgeable on industry trends and bring outside-in perspective to how we solve customer irritants and continuously improve business processes
- Attract, develop, motivate and retain high quality talent to deliver business objectives; create and sustain a high performing inclusive culture
Specific Educational Requirements:
- Undergraduate degree in Technology, Engineering, Business, Finance or other related fields.
- MBA or master's degree will be considered an asset.
Other Qualifications/Skills/Experience:
- Demonstrated success leading "best-in-class" operations transformation programs ideally in the financial services industry (i.e. banking, insurance, wealth & investment management firms etc.) and/or in other related sectors operating in highly regulated and/or complex environments.
- Has sufficient depth in banking or other comparable/innovative industry disruptors to be instantly credible as a leader and peer by the divisional business heads and their teams.
- Experience delivering high-quality innovation, process transformation, and productivity improvements across an enterprise, working with agility and credibility.
- Experience leveraging automation, machine learning, artificial intelligence and other digital capabilities to transform and optimize business processes.
- Experience working closely with senior business leaders on medium to long range thinking focused on driving profitability and shareholder, customer and employee value.
- Minimum of five years in a senior leadership role with demonstrated track record of providing inspirational leadership to a large-scale, geographically dispersed, and/or matrixed organization.
- Experience recruiting, developing, and retaining high-performing and diverse talent is required.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you
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