Client Service Coordinator

Client Service Coordinator - On Call Position Bayshore HealthCare is one of Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario, and it has been recognized as a Canada’s Best Employer on the Forbes 2023 list. Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers. We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. This is a casual (approximately 20 hours per week) in‑office, on‑call position. Hours may vary from 07:00 am to 03:00 pm, 08:00 am to 03:00 pm, or 03:00 pm to 09:00 pm. Shifts will be required every second weekend and on statutory holidays. The position is located in our Ottawa office on Hunt Club Road. Primary Responsibilities Communicate: Professionally engage with patients, families, staff, and funder organizations Process: Quickly handle funder referrals and updates in the EMR (Procura) Review: Collaborate with supervisors, field employees, and patients to assess service needs Schedule: Assign care providers based on client needs, geographic area, staff skill‑set, and availability Coordinate: Ensure consistent caregiver assignments and service delivery Notify: Keep patients and staff informed of initial and ongoing schedules Utilize: Optimize staff schedules to meet their availability and client care needs Document: Maintain accurate records in the EMR Resolve: Address patient concerns promptly and follow escalation pathways Why Join Us? Immediate Impact: Make a real difference in the lives of employees, patients, and their families Competitive Salary: Earn a competitive wage commensurate with experience Health Benefits: Comprehensive health, dental, and vision insurance for you and your family Paid Time Off: Competitive leave time to ensure work‑life balance Retirement Plan: Employer‑contributed retirement savings plan Supportive Team: Be part of a collaborative and supportive team environment Growth: Opportunities for professional development and career growth Education Secondary school diploma Completion of a related certificate/diploma such as medical terminology or office administration is preferred Experience and Abilities Minimum of two years related customer service experience, preferably in healthcare Proven customer service skills, preferably in a high‑paced environment Strong ability to communicate effectively, both written and orally, in English Ability to handle issues and problem‑solve with tact and diplomacy Excellent computer skills (Windows, Microsoft Office, internet, EMR) Ability to prioritize and handle multiple demands in a fast‑paced environment Proven organizational and teamwork skills; able to work independently and prioritize workload Positive work and attendance performance essential Strong interpersonal skills including demonstrated ability to build rapport and connections Advanced competency in keyboarding and scheduling software with a willingness to learn French language proficiency will be considered an asset and is a requirement for all Quebec locations Bayshore HealthCare is committed to fostering an inclusive workplace and encourages candidates to disclose any accommodation needs. Thank you for your application. Only those candidates selected for an interview will be contacted. Primary Location: Ottawa, Ontario #J-18808-Ljbffr