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Switchgear Application Specialist

2 months ago

City of Langley, Canada API Delevan, Inc. Full time
Switchgear Application Specialist

Position: Switchgear Application Specialist

Reports Directly: Field Service Operations Manager

Function: Service

Locations: Langley, BC, Canada

Salary: $90,000 annually

THE OPPORTUNITY

Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for over 50 years. This is an excellent opportunity for someone excited about being a part of a winning team and working towards career growth opportunities.

This role functions as the subject matter expert in the domain of specialized low and medium voltage switchgear products, viewed from the standpoint of field services. In your capacity as a Switchgear Application Specialist, you represent the primary and initial point of contact tasked with the duties of aiding, supporting, and educating internal and external field service groups. Furthermore, you will spearhead interactions with the company's engineering departments regarding field service technical matters. Your responsibilities encompass offering technical assistance to both the service crew and clients in matters related to diagnosing issues, commissioning, data gathering, and executing maintenance activities on switchgears, as well as other fundamental Thomson Power Systems products.

YOUR MISSION

  1. Support Field Service Technicians tasked with commissioning, troubleshooting, testing, and maintenance of low and medium voltage switchgear products.
  2. Provide technical support over the phone or in-person at site to the field service team by following a scientific step-by-step process to troubleshoot equipment issues. Capture data and troubleshooting steps concisely and accurately to facilitate effective communication to internal and external parties.
  3. Provide technical support for customers on switchgear products in the Service Ticketing System.
  4. Develop the Method of Procedure (MOP) guideline for each site trip/project implementing a change to the existing system by the Service Team on any Thomson Power Systems products.
  5. Implement ongoing improvement and update on Service Forms and work instructions.
  6. Communicate with Product Engineering/Design Teams regarding important product bulletins that would affect service, software upgrades, product upgrades, or maintenance factors.
  7. Provide and deliver technical training programs for customers and/or employees on new and existing products.
  8. Provide assistance and support to the Technical Call Desk, Coordinators, and other cross-functional teams addressing customer inquiries and issues.
  9. Ensure comprehensive understanding and compliance with all company policies, emphasizing adherence to quality standards and health and safety regulations.
  10. Build, develop, and maintain exemplary customer and vendor relationships while maintaining a high level of quality and technical service.
  11. Participate in factory witness/shop testing as required.
  12. Work directly with 3rd party equipment vendors to help resolve recurring issues with vendor equipment within Thomson Power Systems’ integrated products.
  13. Provide feedback on issues found in the field by Service Technicians to Manufacturing and Engineering regarding quality control or design criteria and product specifications. Work with production and engineering teams to help resolve any deficiencies that are found.
  14. Work with the Field Service Supervisor in scheduling field resources to cover service needs.
  15. Travel to sites and provide in-person technical support to Field Service technicians when required.
  16. Other duties as assigned.

ARE YOU THE ONE?

Required Education, Experience and Skills:

  1. A Bachelor Degree in Electrical Engineering or Power Engineering or equivalent.
  2. 10+ years of technical experience in the Power Generation Industry (or similar industry)
  3. 5+ years of hands-on experience installing, commissioning, troubleshooting, upgrading, and retrofitting electrical distribution systems including LV and MV switchgear, ATSs, automation controls, and backup power systems.
  4. Past Field Service work history with an OEM or reputable service company (ASCO, Eaton, Schneider, Siemens, Russ Electric, Power Pro-Tech, Zenith, Cummins, CAT, etc.).
  5. Responsible, self-motivated, exemplary work ethic, excellent time management, and strong interpersonal skills.
  6. Exceptional technical written and verbal communication skills.
  7. Must be a team player and have the ability to interface with various levels of management and cross-functional teams.
  8. Ability to multitask and ensure follow-up on multiple competing priorities.
  9. Advanced proficiency in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).
  10. Knowledge of PLC and HMI programming and applications (Allen Bradley, GE Automation, Omron, Wonderware, Indusoft, Red Lion, etc.).
  11. Advanced understanding and ability to interpret detailed electrical and mechanical schematics and ladder logic programs.
  12. Ability to work independently.
  13. Ability to travel if needed.
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