Switchgear Application Specialist

2 months ago

City of Langley, Canada Regal Rexnord Full time

Position: Switchgear Application Specialist

Reports Directly: Field Service Operations Manager

Function: Service

Locations: Langley, BC, Canada

THE OPPORTUNITY

Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for over 50 years. This is an excellent opportunity for someone excited about being a part of a winning team and working towards career growth opportunities.

This role functions as the subject matter expert in the domain of specialized low and medium voltage switchgear products, viewed from the standpoint of field services. In your capacity as a Switchgear Application Specialist, you represent the primary and initial point of contact tasked with the duties of aiding, supporting and educating internal and external field service groups. Furthermore, you will spearhead interactions with the company's engineering departments regarding field service technical matters. Your responsibilities encompass offering technical assistance to both the service crew and clients in matters related to diagnosing issues, commissioning, data gathering, and executing maintenance activities on switchgears, as well as other fundamental Thomson Power Systems products.

YOUR MISSION

  • Support Field Service Technicians tasked with commissioning, troubleshooting, testing, and maintenance of low and medium voltage switchgear products.

  • Provide technical support over the phone or in-person at site to field service teams by following a scientific step-by-step process to troubleshoot equipment issues. Capture data and troubleshooting steps concisely and accurately to facilitate effective communication to internal and external parties.

  • Provide technical support for customers on switchgear products in the Service Ticketing System.

  • Develop the Method of Procedure (MOP) guideline for each site trip/project implementing changes to the existing system by the Service Team on any Thomson Power Systems products.

  • Implement ongoing improvement and updates on Service Forms and work instructions.

  • Communicate with Product Engineering/Design Teams regarding important product bulletins that would affect service, software upgrades, product upgrades, or maintenance factors.

  • Provide and deliver technical training programs for customers and/or employees on new and existing products.

  • Assist the Technical Call Desk, Coordinators, and other cross-functional teams addressing customer inquiries and issues.

  • Ensure comprehensive understanding and compliance with all company policies, emphasizing adherence to quality standards and health and safety regulations.

  • Build, develop, and maintain exemplary customer and vendor relationships while maintaining a high level of quality and technical service.

  • Participate in factory witness/shop testing as required.

  • Work directly with 3rd party equipment vendors to help resolve recurring issues with vendor equipment within Thomson Power Systems’ integrated products.

  • Provide feedback on issues found in the field by Service Technicians to Manufacturing and Engineering regarding quality control or design criteria and product specifications. Work with production and engineering teams to help resolve any deficiencies that are found.

  • Collaborate with the Field Service Supervisor in scheduling field resources to cover service needs.

  • Travel to sites and provide in-person technical support to Field Service technicians when required.

  • Other duties as assigned.

ARE YOU THE ONE?

Required Education, Experience and Skills:

  • A Bachelor Degree in Electrical Engineering or Power Engineering or equivalent.

  • 10+ years of technical experience in the Power Generation Industry (or similar industry).

  • 5+ years of hands-on experience installing, commissioning, troubleshooting, upgrading and retrofitting electrical distribution systems, including LV and MV switchgear, ATSs, automation controls, and back-up power systems.

  • Past Field Service work history with an OEM or reputable service company (ASCO, Eaton, Schneider, Siemens, Russ Electric, Power Pro-Tech, Zenith, Cummins, CAT, etc.).

  • Responsible, self-motivated, exemplary work ethic, excellent time management, and strong interpersonal skills.

  • Exceptional technical written and verbal communication skills.

  • Must be a team player with the ability to interface with various levels of management and cross-functional teams.

  • Ability to multitask and ensure follow-up on multiple competing priorities.

  • Advanced proficiency in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).

  • Knowledge of PLC and HMI programming and applications (Allen Bradley, GE Automation, Omron, Wonderware, Indusoft, Red Lion, etc.).

  • Advanced understanding and ability to interpret detailed electrical and mechanical schematics and ladder logic programs.

  • Ability to work independently.

  • Ability to travel if needed.

#J-18808-Ljbffr

  • Switchgear Application Specialist

    4 months ago

    Langley, Canada Regal Rexnord Full time

    Position : Switchgear Application Specialist Reports Directly : Field Service Operations Manager Function : Service Locations : Langley, BC, Canada Salary : $90,000 annually THE OPPORTUNITY Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for...

  • Switchgear Applications Specialist

    6 months ago

    Langley, Canada Regal Rexnord Full time

    **Position**: Switchgear Application Specialist **Reports Directly**: Field Service Operations Manager **Function**: Service **Locations**: Langley, BC, Canada **THE OPPORTUNITY** Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for over 50 years. This...

  • Switchgear Application Specialist

    5 months ago

    Langley, Canada Regal Rexnord Full time

    Position: Switchgear Application Specialist Reports Directly: Field Service Operations Manager Function: Service Locations: Langley, BC, Canada **Salary**: $90,000 annually THE OPPORTUNITY Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for over 50...

  • Switchgear Application Specialist

    5 months ago

    Langley, Canada Thomson Power Systems Full time

    **Position**: Switchgear Application Specialist **Reports Directly**: Field Service Operations Manager **Function**: Service **Locations**: Langley, BC, Canada **Salary**: $90,000 annually **THE OPPORTUNITY** Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation...

  • Product Line Manager

    1 month ago

    Langley, Canada Regal Rexnord Full time

    The OpportunityRegal Rexnord, a leading global industrial manufacturer, is seeking an innovative Product Line Manager to join our team. This role will oversee the global Switchgear segment of our business, driving rapid market expansion and profitable growth.Your MissionDevelop and implement growth strategies for the Switchgear business segment.Design and...

  • Product Line Manager

    1 month ago

    Langley, Canada Regal Rexnord Full time

    The OpportunityRegal Rexnord, a leading global industrial manufacturer, is seeking an innovative Product Line Manager to join our team. This role will oversee the global Switchgear segment of our business, driving rapid market expansion and profitable growth.Your MissionDevelop and implement growth strategies for the Switchgear business segment.Design and...

  • Electrical Systems Specialist

    3 weeks ago

    Langley, Canada Regal Rexnord Full time

    Job SummaryThe Switchgear Application Specialist will be responsible for providing technical support to field service teams and customers on low and medium voltage switchgear products. This includes commissioning, troubleshooting, testing, and maintenance of switchgear systems.Key ResponsibilitiesProvide technical assistance to field service teams and...

  • Electrical Systems Specialist

    2 months ago

    Langley, British Columbia, Canada Regal Rexnord Full time

    Job Title: Switchgear Application SpecialistJob Summary:We are seeking a highly skilled Switchgear Application Specialist to join our team at Regal Rexnord. As a key member of our service team, you will be responsible for providing technical support and expertise to our field service technicians and customers. Your primary focus will be on low and medium...

  • Electrical Systems Specialist

    2 months ago

    Langley, British Columbia, Canada Regal Rexnord Full time

    Job Title: Switchgear Application SpecialistJob Summary:We are seeking a highly skilled Switchgear Application Specialist to join our team at Regal Rexnord. As a key member of our service team, you will be responsible for providing technical support and expertise to our field service technicians and customers. Your primary focus will be on low and medium...

  • Electrical Systems Specialist

    3 weeks ago

    Langley, Canada Regal Rexnord Full time

    Job SummaryThis is an exciting opportunity to join our team as a Switchgear Application Specialist. As a key member of our Power Generation Industry team, you will be responsible for providing technical support and expertise to our field service teams and customers.Key ResponsibilitiesProvide technical assistance to field service teams and customers on...

  • Product Line Manager

    3 weeks ago

    Langley, Canada Regal Rexnord Full time

    THE OPPORTUNITYRegal Rexnord, a leading global industrial manufacturer, is seeking an innovative Switchgear (SWGR) Product Line Manager to join our team. This role reports directly to the General Manager.This is an excellent opportunity for someone excited about being part of a winning team and working towards career growth opportunities.We have an immediate...

  • Product Line Manager

    3 weeks ago

    Langley, Canada Regal Rexnord Full time

    THE OPPORTUNITYRegal Rexnord, a leading global industrial manufacturer, is seeking an innovative Switchgear (SWGR) Product Line Manager to join our team. This role reports directly to the General Manager and offers a unique opportunity to define the future of the switchgear product offering from a technology and strategic perspective while driving rapid...

  • Electrical Systems Specialist

    4 weeks ago

    Langley, Canada Regal Rexnord Full time

    Job SummaryWe are seeking an experienced Electrical Systems Specialist to join our team at Regal Rexnord. As an Electrical Systems Specialist, you will be responsible for providing technical support and expertise in the installation, commissioning, and maintenance of electrical distribution systems, including low and medium voltage switchgear.Key...

  • Senior Manager, Product Management

    2 months ago

    Langley, Canada Regal Rexnord Full time

    THE OPPORTUNITY Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for over 50 years. This is an excellent opportunity for someone excited about being a part of a winning team and working towards career growth opportunities. We have an immediate opening...

  • Electrical Systems Specialist

    1 month ago

    Langley, Canada Regal Rexnord Full time

    Job Title: Switchgear Application SpecialistJob Summary:We are seeking a highly skilled Switchgear Application Specialist to join our team at Regal Rexnord. As a key member of our Power Generation Industry team, you will be responsible for providing technical support and expertise in the domain of specialized low and medium voltage switchgear products.Key...

  • Electrical Systems Specialist

    1 month ago

    Langley, Canada Regal Rexnord Full time

    Job Title: Switchgear Application SpecialistJob Summary:We are seeking a highly skilled Switchgear Application Specialist to join our team at Regal Rexnord. As a key member of our Power Generation Industry team, you will be responsible for providing technical support and expertise in the domain of specialized low and medium voltage switchgear products.Key...

  • Electrical Systems Specialist

    1 month ago

    Langley, Canada Regal Rexnord Full time

    Job Title: Switchgear Application SpecialistJob Summary:We are seeking a highly skilled Switchgear Application Specialist to join our team at Regal Rexnord. As a key member of our Power Generation Industry team, you will be responsible for providing technical support and expertise in the domain of specialized low and medium voltage switchgear products.Key...

  • Electrical Systems Specialist

    1 month ago

    Langley, Canada Regal Rexnord Full time

    Job Title: Switchgear Application SpecialistJob Summary:We are seeking a highly skilled Switchgear Application Specialist to join our team at Regal Rexnord. As a key member of our Power Generation Industry team, you will be responsible for providing technical support and expertise in the domain of specialized low and medium voltage switchgear products.Key...

  • Product Line Manager

    4 weeks ago

    Langley, Canada Regal Rexnord Full time

    The OpportunityRegal Rexnord, a leading global industrial manufacturer, is seeking an innovative and strategic Product Line Manager to lead the Switchgear (SWGR) business segment. This role offers a unique opportunity to define the future of the SWGR product offering, drive market expansion, and achieve profitable growth.Your MissionDevelop and implement...

  • Industrial Automation Controls Specialist

    4 weeks ago

    Langley, BC, Canada Regal Rexnord Full time

    Job Title: Switchgear Application SpecialistJoin Regal Rexnord, a leading manufacturer of electrical products and systems for the Power Generation Industry, as a Switchgear Application Specialist. This exciting opportunity is perfect for someone with a passion for electrical engineering and a desire to work with a winning team.Job Summary:The Switchgear...