Senior Server Management Enhanced Operation Service Specialist

3 weeks ago


Old Toronto, Canada SAP SE Full time
h3>Senior Server Management Enhanced Operation Service Specialist - SDM

We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. p>

What you`ll do:

Enhanced Operations Service Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services. We are looking for an experienced Linux Administration expert for the Enhanced Operations Service (EOS) team who should have a proven track record in Server management, Critical Situation Handling, with a strong technical and process background. p>

As an Enhanced Operations Service Specialist - you are responsible for:

  1. Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA’s.
  2. Technically skilled in providing expert support for all Linux OS/Windows and Infra customer issues.
  3. Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer.
  4. Root Cause analysis for Service requests failures/outages, performance issues – continuous improvement methodologies.
  5. Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
  6. Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery.
  7. Streamline standard operating procedures by focusing on automation enhancements.
  8. Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.

SKILLS AND COMPETENCIES
• Strong experience in administration of our cloud platform based on Linux operating systems in Azure, AWS and Google Cloud as well as in SAP data centres.
• Networking experience with the suite of TCP/IP, IP routing, NAT, firewalls.
• Experience with network services like DNS and LDAP and HTTP proxies.• Experience in Problem Management, Root cause analysis methodologies./>• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.



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