Inside Sales Representative

2 days ago

Kelowna, Canada White Cap Canada Inc. Full time
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary:Responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer orders and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. Provides customer service for product information, order entry, and follow-up support in support of sales, gross margin, and corporate service goals.
Major Tasks, Responsibilities, and Key Accountabilities:
  • Provides superior day-to-day customer service by assisting customers in determining product needs and providing logistics support for product needs ensuring compliance with all established company policies, procedures, and guidelines.
  • Inputs sales orders into the computer system in an accurate and timely manner.
  • Provide customer-requested information in a timely manner.
  • Continuously improve sales and product knowledge by active involvement in both inside and outside training
  • Develops code directives for certain products while maintaining target margin goals. Generates profitable growth through quota attainment.
  • Performs estimating, take-off, and proposal duties as necessary.
  • Prospects for new sales opportunities via outbound calling and emailing.
  • Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price ensuring compliance with company guidelines and procedures.
  • Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.

Nature and Scope:
  • Refers complex, unusual problems to supervisor.
  • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
  • None.

Work Environment:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
  • Typically requires overnight travel less than 10% of the time.

Education and Experience:
  • HS Diploma or GED is strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in the area of responsibility.

Preferred Qualifications:
  • 1 to 5 years of sales experience.
  • Experience with inventory sales preferred.
  • Bachelor or Associate’s degree preferred


About White Cap Canada Inc.:

We have combined Brafasco, Brock White Canada, and National Concrete Accessories to better serve Canadian companies coast-to-coast under the White Cap brand. We are excited about this combination that leverages the same great people, services, and ever-expanding product lines you've come to trust over more than 50 years from each legacy brand for an improved overall customer experience. With over 65 locations, our team is comprised of over 1,000 associates proudly serving more than 10,000 customers across Canada. Although it is a relatively new name in Canada, you can find more than 400 White Cap locations proudly serving contractors across the United States. With our deep roots in the Canadian market, our mission remains unchanged – to become the trusted industry partner that our customers can rely on for all their construction and industrial needs.

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