Shop Foreman

5 months ago

Scarborough, Canada Serpa Automotive Group Full time
Serpa Chrysler Dodge Jeep RAM SRT is currently looking for an experienced Shop Foreman / Master Technician to join our growing team

Job Description:
Ensuring that repairs are executed accurately and promptly by our skilled technicians, while also upholding a consistently high standard of customer satisfaction within the service department.
  • Recruit and motivate skilled service technicians to ensure efficient and high-quality repairs.
  • Assists technicians in enhancing their skills and staying up-to-date with industry regulations.
  • Oversees adherence to manufacturer warranty and policy procedures
  • Conducts regular performance reviews for technicians, assigns repairs equitably, and provides technical support when needed.
  • Ensures accurate billing of repairs, monitors progress throughout the day, and conducts thorough quality checks on completed jobs.
  • Maintains meticulous records, follows up with customers to ensure satisfaction, and promptly addresses any complaints.
  • Utilizes performance metrics and tools to manage department efficiency, productivity, and customer service.
  • Monitors technicians' productivity and shop conditions, recommending equipment purchases and ensuring proper tool care and inventory.
  • Performs other duties as assigned to uphold the highest standards of service excellence.

Job Benefits:
  • An extremely attractive per-hour wage, PLUS A BONUS STRUCTURE, OVER AND ABOVE HOURLY WAGE Speak to us to learn more 
  • Very Supportive Benefits Plan
  • Top-of-the-line diagnostic tools.
  • Supportive Staff and Management

Requirements:
  • License for over 3 years
  • Diagnostics 
  • Domestic knowledge is an asset
  • Highly motivated
  • Strong communication skills
  • Punctual
  • Honest
  • Valid Drivers license
 
At Serpa, we offer state-of-the-art technology, including cutting-edge scan tools and specialized equipment, providing you with the opportunity to collaborate with a seasoned team that has a long history of working together. Our advanced diagnostic tools empower you to tackle any challenge with confidence. Since 1995, the Serpa name has been synonymous with exceptional customer service.

The Serpa team is renowned for its integrity, transparency, and unwavering support from management, all united in pursuit of a singular goal: SUCCESS. We are seeking dedicated individuals committed to fostering long-term relationships and striving for excellence in all aspects of our business. Our dealership upholds a set of policies and procedures designed to ensure team success, with shared responsibilities that keep us aligned and informed. Our management team is fully dedicated to supporting every team member in their role, providing ongoing training, and fostering a culture of unity and positivity. Join us at Serpa, where teamwork and excellence are at the core of everything we do.

We look forward to receiving your resume; careers@serpa.ca

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