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Head of Customer Services Peterborough Call Centre

2 months ago

Peterborough, Canada EasyWeb Agency Full time

Are you an experienced senior leader from a Contact Centre environment, on the lookout for a new role?

This position is based in Peterborough with hybrid working available, plus flexible start/finish times, and offers a brilliant foundation for you to continue developing best-in-class customer service delivery.

Ideally, you will have experience working in a housing / property / facilities management environment dealing with incoming calls for repairs / maintenance.

Salary circa £62,000 plus an excellent range of benefits including defined benefit pension scheme, employee assistance programme, 28 days holiday (plus bank holidays, and the option to purchase more).

This is a strategic role, with lots of projects on the horizon for continuing to evolve the customer relations function, so if you have experience implementing a live chat tool, even better

Experience working in management roles within a fast-moving telephone/email based Customer Service function is key here. Interested? Then apply today

Why should I apply?

This national housing association has been providing safe, affordable, and comfortable homes to a diverse set of people for 60 years and is committed to building new homes in 2024.

Benefits include:

  1. 28 days paid holiday (plus bank holidays)
  2. Choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution, both pension schemes provide Life Insurance Cover.
  3. Option to purchase additional holiday of up to 2 of your working weeks (at manager's discretion).
  4. Employee Assistance Programme.
  5. "Hapi" Benefits App with multiple discounts.
  6. Cycle to work scheme.
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