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Specialist E-Commerce Operations
3 months ago
Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.
ARE YOU OUR HIDDEN GEM?
Under the general supervision of the Sr Director, Unified Commerce, the Specialist E-Commerce Operations will be responsible for daily maintenance and overseeing of the day-to-day perfect Ecomm operations of the Birks Ecomm website(s) and 3rd party capsule websites running on our platform (example: Rolex). You’ll take care of inventory updates, collecting assets and pricing for product uploads, following up with relevant departments to collect information and inquire after needed merchandise, as well as assisting the Senior Manager Content with updates and maintenance to product information on the website. You will continuously look to improve conversion rate, and make sure with the whole team that the website(s) is/are technically always ahead of the competition to help the Ecom division achieve their targets
In Addition, the Specialist, E-Commerce Operations & Client Service will be expected to…
- Product Information Management:
- Promotion Management:
- Special Order Management:
- Stock Monitoring and Coordination:
- Technical Support:
- Collaboration with Senior UX & CS Manager:
Maintain product and SFCC knowledge by attending trainings and workshops
EDUCATION
College degree or Bachelor
EXPERIENCE
- 3 years’ of relevant experience in E-Commerce and/or order fulfillment with at least 1 years of experience working with Salesforce Commerce Cloud EcomM platform
- Data entry experience
- Fully bilingual (English, French)
- Excellent written and verbal communication skills (English, French)
- Proactive, strong operational sales-drive
- Strong attention to detail and ability to multi-task
- Time management, analytical, problem solving and decision-making skills
- Proficient with web-based applications and common software
- Solid knowledge of MSOffice (Word, Excel, PowerPoint and Outlook), of which Excel is crucial for this role
- Solid knowledge of SFCC Business Manager is crucial for this role
- Knowledge of Microsoft D365 is an asset
At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.
In return for your commitment to excellence, we offer…
- Competitive earnings
- Social benefits
- Wellness program
- Award and recognition programs
- Innovative and unique training programs
- Employee discounts
Are you the gem we are looking for? #J-18808-Ljbffr