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Senior Manager of Product Management

3 months ago

Old Toronto, Canada UKG Full time

Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. Our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

We have a great opportunity for a Senior Manager of Product Management to lead a team focused on product infrastructure within our Pro WFM Suite. Specifically, you will lead a team of Product Managers, coaching and developing the team to identify, design, deliver, and optimize solutions for an existing product that’s used by millions of global employees each month within our human capital management and workforce management applications.

This will include ongoing collaboration with partners in all their forms: external customers such as Buyers, Admin users, HR users, employees along with internal customers who implement and deliver the products that this team will develop and launch. The role will be a balance of coach and contributor: coaching, developing, and managing an existing team of Product Managers while contributing as a Lead for cross-functional development teams as needed on a mature global product.

As a Senior Manager of Product Management, your focus is on working with teams, people issues, and alignment. To succeed at this, you will have to take a step back and look at the bigger picture to optimize processes and improve team performance. Communication, leadership, and collaboration skills are necessary to succeed in this role as you are tasked to constantly communicate with customers (internal and external) and team members to identify previously unseen challenges and possible opportunities. It will be your responsibility to create consensus locally with impacted teams and around the larger company.

You will help shape and execute the overall vision of the product to incrementally deliver value to our customers while learning from, and along with, our customers, partners, and the Product teams that you will support. You will manage this product and ensure each release is successful by fostering team collaboration, continuous improvement, and representing the voice of the customer. You will own the direction of features and clearly define the product metric goals and the right mechanisms to collect, track, report, and react to the data, demonstrating a balance of qualitative and quantitative observations to fuel ongoing learning and customer centricity.

Qualifications

Minimum/basic requirements:

  • 5+ years’ experience in a people leadership role over product management teams with a track record of developing and coaching Product Managers through ambiguous problems
  • 5+ years’ experience as a Senior Product Manager or Product Manager on a scaling SaaS application in an Agile development environment
  • Demonstrated experience in developing customer centricity and outcomes delivery through matrixed cross-functional Product Development teams
  • Ability to create and embody a culture of “customer first” in approaching user and business problems
  • Strong use of analytics, user research and business cases to drive decisions and improve products in an enterprise SaaS setting
  • Comfortable and experienced presenting to various audiences and levels
  • Track record of balancing between discovering new product opportunities and delivering world-class product experiences
  • We work in a collaborative hybrid model. Being on site in our Toronto office is required.

Preferred qualifications:

  • Experience working with globally distributed teams
  • Demonstrated experience in enterprise SAAS product launches
  • Deep knowledge of SAAS infrastructure and Component Applications
  • Ability to use data to help inform and prioritize product decisions and priorities
  • Functional and technical knowledge of Workforce Management and Human Capital Management software
  • Experience working with both technical and business user communities
  • Comfort with the ambiguity that comes with building new products from zero to mature adoption
  • Ability to travel domestically and internationally
EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

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