General Manager

3 weeks ago

Guelph, Canada Campus Living Centres Full time

Career Opportunities with Campus Living Centres

A great place to work.

Careers At Campus Living Centres

Current job opportunities are posted here as they become available.

The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources, payroll, and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with company and property objectives, as well as liaise with senior managers of stakeholders.

2. Essential Functions and Basic Duties

Finance

Prepare and be accountable for the annual building operating budget

Execute the budget which includes approving, maintaining and controlling all operational revenues and expenses

Ensure that all collection and control procedures are followed relating to accounts receivable

Ensuring all Month End reporting is accurate prior to submission to Finance Office

Provide constant vendor/contactor communications concerning scheduling, billing, vendor relations and certificates of insurance

Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds

Ensure monthly and other requested reporting is completed accurately and on time

Ensure property is rented to fullest capacity

Utilize marketing strategies to secure prospective residents

Confirm that leasing staff techniques are effective in closing sales

Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal Information, marketing data etc. to be able to give up-to-date and proper information when requested

Represent the company in a professional manner at all times

Human Resources

Direct and supervise, maintaining strong communication with all staff members and internal departments at the property

Ensure legislated policies are followed, including Health & Safety

Coordinate maintenance schedule and assignments with Maintenance Services Supervisor

Ensure that all payroll policies are followed

Play an active role in the training and development of employees

Develop a team atmosphere within the organization

Prepare regular performance evaluations of all staff

Ensure that any employee conflicts are dealt with properly and immediately

Minimizes turnover and encourages employees via positive reinforcement

Ensure scheduling is reflective of the property’s operation

Administrative

Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow

Confirm all leases and corresponding paperwork are completed and input to Yardi accurately and on a timely basis

Organizing the office to ensure all resident files and information are easily found and well maintained

Implement policy changes as they are released corporately

Ensure all administrative paperwork is accurate, complete and submitted in a timely manner

Resident Retention

Deal with student concerns and requests on a timely basis to ensure resident satisfaction with management

Ensure distribution of all company or community-issued notices (i.e. bad weather, emergency etc.)

Consistently implement policies of the community

Commercial Space

Oversee commercial tenants and manage vendor relationships

Maintenance

Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours

Assure quality and quantity of market ready apartments

Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance

Ensure that all service requests are recorded and communicated appropriately to maintenance

Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out

Ensures that the property departments are well organized

Understands their legal standings in all situations

Ensures that all information requests and documents are dealt with immediately

Any other duty as assigned by a Director or Executive Committee member

Managing changeover seasons in May and September

Adapt to new ideas and emerging situations

Ability to deal with high stress situations

Creative problem solving

Manage the balance between customer service and student discipline

Any duties as assigned

Health & Safety

Outline all Personal Protective Equipment (PPE) required for all tasks taking place at the property

Ensure the Personal Protective Equipment required for all subordinates’ job is readily available, in good working condition, and ensure usage is recorded

Conduct observer reports to ensure online training is completed by subordinates in a timely manner, and verify in-person records are documented and retained

Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers

3. Essential Functions with Client Institution

Ensuring Client Institution has all necessary information in a timely fashion

Interacting with Institutional departments for services provided to the property

Maintaining a professional business relationship with primary Institutional contact

4. Performance Measurements

Performance will be primarily measured on the following factors:

Performance Objectives

Initiative

Inter-Personal Skills

Leadership

Business & Financial Acumen

Communications

Self Development and Appraisal

Health & Safety

5. Qualifications

Education: Recognized College Diploma or University Degree

Skills/Abilities: Must possess superior verbal and written communication skills

Must possess superior budgetary and decision making ability

Must possess excellent employee management skills

Must be able to handle multiple projects at once

Must be able to provide leadership to staff

Experience Required: Minimum of 5 years industry experience or equivalent management experience

6. Working Conditions

Hours per Week: Scheduled 44 hours per week (may need to work more as required)

Level of Interruption: High level of interruption

Stress Level: Moderate overall stress level (peak stress levels in May and September)

Travel Outside of Location: Minimal (at least 4 annual corporate meetings outside of property)

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