Assistant General Manager

7 days ago

Guelph, Canada Club Pilates Guelph South Full time

**COMPANY OVERVIEW**

Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and improve their fitness. Club Pilates is a well-established, nationwide brand, committed to providing affordable and accessible Pilates to the community.

Club Pilates has 850+ locations across North America. Its 2,200 instructors provide over 17 million workouts a year to tens of thousands of members. Class formats target a wide range of clients’ needs - from young to seniors, and beginners to advanced. Club Pilates created an extensive 500-hour Teacher Training Program to deliver group classes thoroughly and safely across a variety of equipment. Club Pilates has been recognized in Inc Magazine's ‘Inc. 500’ and ‘Inc. 5,000’ as well as Entrepreneur Magazine's Franchise 500 for two years in a row. For more information, visit.

**POSITION**

The ideal Assistant General Manager will oversee and execute all sales, service, and operations.

**REQUIREMENTS**
- 2+ years of managerial experience in retail, fitness, or service industries.
- Confident in generating personal sales, training, and overseeing sales reps. Personal sales is at least 75% of the role.
- Enjoys leading by example in a fast-changing environment with broad accountability.
- Demonstrated ability to recognize areas of improvement and make changes using good judgment.
- An affinity and passion for fitness.
- Highly organized, able to prioritize and meet deadlines.
- Professional, punctual, reliable, and neat.
- Strong attention to detail and accuracy.
- Trustworthy and able to handle confidential information.
- Proficiency with computers including knowledge of CRM and/or POS software.
- English fluency.

**DUTIES**
- Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training.
- Leads by example including working in the sales processes.
- Oversee studio KPIs and software including revenue reports, GM will be responsible for membership attendance reports, retention, etc. but will need assistance from AGM
- GM will strategically manage marketing campaigns to generate leads for the studio. This includes digital campaigns, grassroots events, partnerships, and networking but will need assistance from AGM
- Mentor, hire/supervise sales representatives along with GM
- Manage sales staff schedules along with GM
- GM will coordinate with vendors, ensuring that studio retail/products are stocked with accurate inventory counts and may require assistance from AGM
- Independently make decisions to deliver exceptional customer service.
- Maintain cleanliness and organization of the studio.
- Enforce policies and procedures.
- Ensure all forms, administrative supplies, and studio literature are stocked and visible.
- Any other duties as assigned.

**KPI’s**

**Salary**: From $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- On-site gym
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Commission pay

Work Location: In person

Expected start date: 2024-03-18

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