Bilingual Customer Care Representative

2 weeks ago

Oakville, Canada CareRx Integrated Pharmacy Full time

CareRx is Canada's leading provider of pharmacy services to seniors communities. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres strategically located across the country. This allows us to deliver medications in a timely and cost-effective manner and quickly respond to routine changes in medication management. We use best-in-class technology that automates the preparation and verification of multi-dose compliance packaging of medication, providing the highest levels of safety and adherence for individuals with complex medication regimes. We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.

Whether you do your best work in a dispensary, in a clinical setting, in an office, or on the road, we have an opportunity for you.

Position Summary

Under the direction of the Customer Care Manager, the Customer Care Representative is responsible for ensuring that exceptional customer care is provided to all residents and their representatives.

Your Day to Day

• Update and maintain resident profiles and associated accounts within the pharmacy software program
• Answering the telephone and answering all client account inquiries in a timely and professional manner
• Contact clients, communicate information about CareRx Pharmacy services and documenting all applicable prescription and statement payment information
• Contact residents and/or their representatives for product payment authorization and communicate with other members of the pharmacy team as applicable
• Miscellaneous office and administrative support functions when required
• Complete daily tasks in accordance with established work place policies and procedures
• Consult with members of the pharmacy management team when there are unresolved issues surrounding day to day work functions
• Provide exceptional customer care to LTC homes and retirement communities serviced by CareRx Pharmacy providing support to ensure the highest standard of customer care, optimal resident care and quality of pharmacy service
• Follow all provincial and federal laws, standards and regulations which govern the practice of pharmacy
• Follow all corporate regulations, policies and procedures
• Assist in maintaining and monitoring pharmacy inventory
• Perform duties and accountabilities of the Pharmacy Assistant, when applicable
• Maintain a clean and safe work environment
• Ability to effectively train/mentor pharmacy team members as required

What You Bring to The Team
• Excellent customer service and interpersonal skills. Fluent in English and French is an asset.
• Self-directed, requiring minimal supervision
• Knowledge of Microsoft Office, Kroll Windows application and applicable eMAR platforms
• Working knowledge of Smart-Link software an asset. P rior experience and knowledge of third party billing
• Proven ability to foster strong partnerships with other members of the health care team
• Effective organization, planning, and time management skills
• An understanding of provincial regulations governing LTC homes and Retirement Communities
• Must be highly organized and possess excellent time management skills
• Motivated to achieve results that reflect a high standard of quality

Application Process

CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.

All applicants must successfully pass satisfactory background screening (depending on the role - Criminal Record Check,Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted.

#J-18808-Ljbffr

  • Bilingual Customer Care Representative

    2 weeks ago

    Oakville, Canada CareRx Full time

    Job Details Description About CareRx CareRx is Canada's leading provider of pharmacy services to seniors communities. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large...

  • Bilingual Customer Care Representative

    2 weeks ago

    Oakville, ON, Canada CareRx Integrated Pharmacy Full time

    CareRx is Canada's leading provider of pharmacy services to seniors communities. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres strategically...

  • Bilingual Inbound Customer Service Representative

    7 days ago

    Oakville, Canada Hilti North America Full time

    Hilti: Bilingual Inbound Customer Service Representative Job reference: 36851 Bilingual Inbound Customer Service Representative Oakville What's the role? This position is responsible for influencing and serving all Hilti customers, including internal Hilti customers, i.e. field account manager

  • Bilingual Customer Service Representative

    3 days ago

    Oakville, Canada Hayward Industries Full time

    Overview: **Job Title**:Bilingual Customer Service Representative *** Hayward Pool Products Canada Inc. is a leading manufacturer of swimming pool equipment. For over 90 years, we've been helping pool owners enjoy the pleasures of pool ownership by manufacturing cutting edge, technologically advanced pool equipment worldwide. We are looking for a dynamic...

  • Bilingual (French/english) Customer Care

    1 month ago

    Oakville, Canada Insurance Insight Inc. Full time

    We’re a close-knit group that thrives on mutual respect and stays true to our core values of purpose, authenticity, commitment, and teamwork. Whether we are developing a new program, servicing an existing client, or settling a claim, we always aim to go beyond expectations. If we see something that needs doing, we do it, whether or not it’s our job. We...

  • Bilingual Customer Service Representative

    1 week ago

    Oakville, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc. Oakville, Ontario Our Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening...

  • Customer Care Representative

    4 weeks ago

    Oakville, Canada CareRx Full time

    **About CareRx** CareRx is Canada's leading provider of pharmacy services to seniors communities. We serve over 96,000 residents in over 1,600 seniors and other congregate care communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres...

  • Bilingual Customer Service Representative

    1 week ago

    Oakville, Canada EightSix Network Inc Full time

    Part Time / Full Time BILINGUAL CUSTOMER SERVICE REPRESENTATIVEfor VELUX Canada Inc.Oakville, OntarioOur CompanyFor more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun...

  • Full-Time Bilingual Customer Care Representative

    6 days ago

    Oakville, ON, Canada Canadian Spa Company Full time €42,000 - €48,000

    The Canadian Spa Company manufactures and wholesales hot tubs, swim spas and outdoor accessories on a global scale to various merchants around the world. Our immediate fulfillment approach has allowed us to succeed in this competitive marketplace while providing a quality brand that customers can trust in. The Canadian Head Office is in need of an...

  • Bilingual Customer Service Representative

    1 week ago

    Oakville, ON, Canada VELUX Full time

    BILINGUAL CUSTOMER SERVICE REPRESENTATIVE for VELUX Canada Inc. Oakville, Ontario Our Company For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as...

  • Bilingual Customer Service Representative

    30 minutes ago

    Oakville, Canada Canadian Spa Company Full time

    The Canadian Spa Company manufactures and wholesales hot tubs, swim spas and outdoor accessories on a global scale to various merchants around the world. With over 35 years of experience in the hot tub industry, we have worked on perfecting and maintaining a highly valued product with a customer first attitude. Our immediate fulfillment approach has allowed...

  • Bilingual Inbound Customer Service Representative

    2 days ago

    Oakville, Canada Hilti North America Full time

    Hilti: Bilingual Inbound Customer Service Representative Job reference: 36851 Bilingual Inbound Customer Service Representative Oakville What's the role? This position is responsible for influencing and serving all Hilti customers, including internal Hilti customers, i.e. field account managers and/or other Hilti team members who have direct relationships...

  • Bilingual Customer Service Representative

    4 days ago

    Oakville, Canada CBRE Full time

    **Bilingual Customer Service Representative - French Speaker (Canada Remote)** **Job ID** - 168805**Posted** - 23-May-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Customer Service **Location(s)** Oakville - Ontario - Canada **JOB SUMMARY** The purpose of this position is to provide information in response to...

  • Bilingual Customer Service Representative

    4 days ago

    Oakville, Canada CBRE Full time

    **Bilingual Customer Service Representative - French Speaker (Canada Remote)** **Job ID** - 168836**Posted** - 23-May-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Customer Service **Location(s)** Oakville - Ontario - Canada **JOB SUMMARY** The purpose of this position is to provide information in response to...

  • Accounts Receivable Representative

    1 hour ago

    Oakville, Canada JF Fabrics Full time

    Headquartered in Oakville, Ontario, JF Fabrics Inc, operating for 40 years, is the leading Canadian wholesaler / distributor of home Decorative Fabrics, Trim, Drapery Hardware, and Wallcovering. JF sells to over 15,000 customers throughout North America. The diversified customer base includes large retailers, designers and upholsterers. As well JF serves...

  • Customer Enrollment Representative

    1 month ago

    Oakville, Canada Vital Digital Solutions Full time

    As a representative of our organization, you are given the chance to get your foot in the door with a rapidly growing company and help bring exciting new products and opportunities to the communities around you. Not only do you get to work with customers both virtually and in person (if you chose), you get to make great money doing it! We only promote from...

  • Inbound Customer Service Representative

    2 days ago

    Oakville, Ontario, Canada Hilti North America Full time

    Hilti: Inbound Customer Service Representative - Bilingual Job reference: 36851 Inbound Customer Service Representative - Bilingual OakvilleWhat's the role?This position is responsible for influencing and serving all Hilti customers, including internal Hilti customers, i.e. field account managers and/or other Hilti team members who have direct relationships...

  • Bilingual Inside Sales Representative

    1 week ago

    Oakville, Ontario, Canada Randstad Canada Full time

    Elevate your sales experience with our dynamic Inside Sales Representative role in Oakville. Immerse yourself in a world-class construction industry, where you'll contribute to the success of a leading company and propel your career to new heights.Position: Inside Sales RepresentativeShift: Monday to Friday, 8:00am to 5:00pm with a 1 hour lunchSalary: Base...

  • Customer Service Representative

    7 days ago

    Oakville, Canada St. John Council for Ontario Full time

    **St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic Customer Service Representative to join our Halton Region Branch located in Oakville.** - **ESSENTIAL DUTIES**_ - **Provide a high level...

  • Csr (Customer Service Representative)

    6 days ago

    Oakville, Canada ADVANTECH SUPPLY CHAIN SOLUTIONS INC Full time

    We are expanding! Come join our team, we are looking to fill CSR (Customer Service Representative) positions. - Accurate with experience in data entry. - Proficient in English (oral and written) - Outstanding organizational and multitasking abilities - Active listener with excellent communication skills - Sound judgement and critical thinking - Proficient...