Csr (Customer Service Representative)
4 weeks ago
We are expanding
Come join our team, we are looking to fill CSR (Customer Service Representative) positions.
- Accurate with experience in data entry.
- Proficient in English (oral and written)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- Proficient with Microsoft Office Suite
- High school diploma
**Some duties are**:
- Build and manage relationships with existing clients.
- Care for our customers by delivering a high level of service.
- Manage order processing from receipt to delivery to customers within Canada and USA.
- Coordinate customer service calls from time to time.
- Provide reports to customers and assist with general inquiries.
- Ability to correspond proficiently in a formal and professional manner with customers.
- Order Entry using our WMS system
- Arranges transportation and communicates with directly with the customer to manage their accounts and inventory.
- Verifies items shipped by matching bills of lading, reconciling quantities, and noting discrepancies.
- Keeps customers informed by forwarding notice of item availability, shipment date and method.
- Prioritize orders by delivery date, shipment method, and truck departure route schedule to ensure customer deadlines are met.
- Other duties as assigned
**Job Types**: Full-time, Permanent
**Salary**: $45,000.00-$55,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer Service: 2 years (preferred)
- Data entry: 1 year (preferred)
Work Location: One location
Application deadline: 2023-02-17
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