Department Manager

3 weeks ago

Vaughan, Canada H & M Hennes & Mauritz Gruppe Full time

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Job Description

Department Managers are responsible for a lot of things here at H&M. From typical managerial things such as sales maximization, customer service, and department profitability to coaching teams within a department. And they’re tasked to do it all according to H&M values, standards, policies, and procedures. H&M culture, really. But most importantly, we ask our Department Managers to develop their teams. Think of this role as a manager-slash-mentor. Or mentor-slash-manager. Whichever you prefer. Just know that the only way we can become a better company is when we have talented people help unlock what’s possible for everyone around them.

Job Responsibility including but not limited to:

People:
  • Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager.
  • Manage, recruit, onboard, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager.
  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; corrective actions and making employment decisions.
  • Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment.
Commerciality:
  • Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability.
  • Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines and merchandise information.
  • Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations.
  • Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department.
Operations:
  • Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals.
  • Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability.
  • Responsible for knowledge and completion of cash office operational functions.
  • Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
  • May be assigned overall store responsibility in absence of Store Manager.
Customer Service:
  • Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room, and at the cashpoint.
  • Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for the department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability.
  • Accurately record sales and worked hour figures.
Qualifications
  • High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred.
  • Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience.
  • Ability to lift in excess of 20 pounds.
  • Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
  • Ability to climb a ladder and use a stepstool.
  • Exceptional customer service and interpersonal skills.
  • Proven organizational and analytical skills.
  • Ability to be proactive to drive sales by creating selling opportunities.
  • Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge.
  • Ability to take own initiative and work under own direction.
  • Ability to work strategically, tactically and operationally.
  • Able to multi-task in a fast-paced environment.
  • Ability to establish effective routines for excellent communication with all members of the team to maximize productivity.
  • Ability to provide feedback in a constructive and professional way.
  • Ability to handle conflict and resolve problems constructively.
  • Experience in administrating progressive discipline process and performance management.
  • Open availability including evenings and weekends.
  • Minimal travel required as necessary (i.e. Workshops).
  • Job Status: Non-Exempt, Hourly.
Additional Information

EEOC Code: SLS

*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

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