Strategic Account Director

4 weeks ago

Richmond, Canada Ricoh Canada Full time

The Strategic Account Director will develop a strategic account plan to address and solve the client's key challenges and business objectives. This role will define long-term goals for an assigned account, build key customer relationships, identify business opportunities, facilitate discussions with customers, lead industry discussions, and seminars, coordinate customer attendance in industry-specific seminars and roundtables. The Account Director role will engage subject matter experts and vendor partners to help architect required solution(s). Accountable for delivering profitable revenue growth, expanding new services and overall account retention of assigned account(s).

Job Duties and Responsibilities:

Strategic thought leadership that results in differentiation

  • Viewed as an industry subject matter expert through the facilitation of strategic planning discussions with customers, participating in industry discussions and seminars.
  • Responsible for sharing and applying best practices with prospective customers and peer Account Directors within assigned industry.
  • Responsible for facilitating and leading quality quarterly reviews and annual strategy sessions with appropriate subject matter experts.

Ability to research and network

  • Research and prepare appropriate questions to uncover key challenges and opportunities to provide value-added solutions.
  • Connect customer-specific requirements to trends within the industry; ability to pull key priorities and objectives from customer's financials. Engage appropriate contacts to achieve objectives.
  • Engage with the Digital Solutions Center to share identified portfolio gaps as needed to achieve required client outcomes.

Maximize and fully develop account relationships at all levels to ensure account growth

  • Identify key line of business owners and understand how their challenges or objectives align or differ with the account's overall objectives.
  • Develop and present meaningful and relevant content to key department heads providing updates on activities within the account.
  • Able to confidently articulate where solution(s) have been successfully integrated.
  • Sharing of best practices internally and externally through account summaries and/or press releases.
  • Responsible for gaining customer references.
  • Maintain relevant industry certifications.
  • Own achievement of all annual revenue and profit targets with the goal of long-term growth in both areas.
  • Develop a robust business plan for assigned account(s); creating separate strategic road maps for 1 year and 3-to-5-year account growth.

QUALIFICATIONS (Education, Experience, and Certifications)

  • Bachelor's degree or equivalent experience
  • Appropriate recognized industry-specific certifications preferred.
  • 5+ years industry-specific experience, leadership experience preferred
  • 5+ years successful sales experience required.
  • Experience working with executive-level leaders in F1000 companies.
  • Experience growing services.

Knowledge, Skills And Abilities

  • Business maturity
  • Executive Presence
  • Strong follow-up and negotiation skills
  • Active ownership of self-development
  • Industry expertise
  • Demonstrated success with using collaboration to build influence.
  • Outstanding communication skills - verbal, written, and presentation skills.
  • Ability to be proactive, provide creative ideas and solutions.
  • Proven ability to develop, nurture, and maintain professional relationships with relevant stakeholders.
  • Stays current with Ricoh offerings.
  • Sound understanding of the solution design process.
  • Solid understanding of technology and application within the industry.

Working Conditions, Mental and Physical Demands

  • Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
  • Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction; prepare, provide and convey diversified information.
  • Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files, and small parts, etc.). Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
  • Travel required (approx 30%); may include overnight travel.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive a high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually.
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

EEO/Affirmative Action Employer -- M/F/Disability/Veteran

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