Night Audit Supervisor

3 weeks ago


Old Toronto, Canada Marriott Hotel Full time
Night Audit Supervisor Location Ottawa, ON :

Night Audit Supervisor Reports To: Director of Room Operations

BE PART OF MARRIOTT OTTAWA'S FUTURE

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

Located one block south of Parliament in the heart of the Nation's Capital, Marriott Ottawa has been a long-time icon of hospitality for our Guests. With 489 Guestrooms, 36000 sqft of Event space, a 26th-floor Concierge Lounge, SPIN Kitchen & Bar, and a Starbucks, crowned by our rotating rooftop Summit venue, we are the tallest hotel in the City and second-largest hotel overall.

Marriott Ottawa is preparing to begin a transformative, top-to-bottom renovation of all guestrooms, event space, restaurants and public areas, commencing in 2024, positioning the hotel to continue its storied legacy of hospitality excellence.

Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.

YOU'RE A GREAT FIT IF YOU:

  • Flourish in a fast-paced environment with multiple priorities.
  • Can see the big picture and act proactively with a solution-focused mindset.
  • Are Caring
  • Are a Storyteller
  • Are Extraordinary
  • Are Open Minded
  • Demonstrate Wonderful Hospitality. Always.

YOUR RESPONSIBILITIES MAY INCLUDE:

  • Manage all functions of the Front Office night team and overall operations of the hotel.
  • Conduct the night audit process including; revenue verification from all sources is accurately balanced, follow up on any discrepancies. Post transactions needed. Perform end-of day procedures. Produce daily reports for departments and department heads. Compile and run statistical reports for all departments and transfer information to the Finance department.
  • Represent hotel management, including exposure within other departments of the hotel, during periods where department manager/supervisor is not available.
  • Ensure that the Front Office Standards and Art of Hosting principles are upheld at all times and meet/exceed the GSS scores (Guest Service Survey).
  • Provide on-going training and development of current and new hosts. Empower hosts to make decisions to ensure total guest satisfaction.
  • Ensure smooth check-in and check-out of all guests by properly handling guest accounts.
  • Be highly visible during peak times and extraordinary events. Be a strong presence in the Great Room during high traffic times to assist hosts and guests.
  • Resolve any guest requests and problems.
  • Lead by example: Be a Brilliant Host.
  • Be highly familiar and adhere to all policies, procedures and standards.
  • Review credit report and take appropriate action to resolve all problems.
  • Complete work or special projects as assigned and make sure to meet deadlines.
  • Have knowledge about sales strategy, packages, promotions, and discounts. Know how to handle these and how they relate to other departments.
  • Monitor and respond, in a timely manner, to past, current and future guest requests on the hotel's social media channels outside of the Social Media Champion's work hours.
  • Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.
  • Develop knowledge about frequent guests and their special requests and needs.
  • Report any unusual occurrences immediately to the Guest Services Manager and/or Director of Room Operations.
  • At all times strive to represent Marriott in the most professional, courteous manner.
  • Practice safety awareness. Maintain safety by adhering to safety policies; be responsible to report all incidents immediately. Support all safety programs.
  • Other reasonable duties as required.

WHAT ARE WE LOOKING FOR: Education and Experience

  • Diploma or Certificate in Hotel Management preferred.
  • Minimum of 2 years supervisory experience within Guest Services required.
  • Minimum of 2 years experience as a Guest Service Agent or Night Auditor.
  • Excellent knowledge of Front Office operations.
  • Accounting/Night Audit experience preferred.
  • Excellent knowledge of Front Office software.
  • Excellent knowledge of PMS an asset.

Skills and Abilities

  • Proficiency in both official languages (English & French) a definite asset.
  • Excellent decision-making skills.
  • Excellent communication, interpersonal and organizational skills.
  • Energetic, self-starter, team player.
  • Valid driver's license with impeccable driving record and ability to drive both standard and automatic transmission.
  • Able to work in a fast-paced environment with the ability to multi-task.
  • Able to work independently and under-pressure.
  • Must be able to work variable shifts.

What we offer

  • Positive respectful culture
  • Marriott Worldwide Travel perks and benefits
  • Duty Meal & Food and Beverage Discounts
  • Rewards and Recognition
  • Growth Opportunities
  • Chance to work with some amazing people

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however, only those applicants selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: Up to $27.50 per hour

Expected hours: No more than 40 per week

Benefits:

  • Employee assistance program

Schedule:

  • Night shift
  • Weekends as needed

Supplemental pay types:

  • Overtime pay

Application question(s):

  • Are you available to work night shifts?

Experience:

  • Guest Service or Night Auditor Sprevisor: 3 years (preferred)

Work Location: In person

Original job Night Audit Supervisor posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs. #J-18808-Ljbffr

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