Night Audit Supervisor
2 weeks ago
Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.
If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.
The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.
**About the Hotel**:
The** Westin Toronto Airport **is located near YYZ airport, it features a Westin WORKOUT® Fitness Studio, heated indoor pool, and dining options like Atmosphere and Crosswind’s Bar and Grill along with an express Starbucks coffee and grab-and-go stand. As part of Easton’s Group of Hotels, our team is deeply involved in community events, valuing the wellbeing of each member as much as our guests.
**Benefits**:
- Health, Vision, and Dental Coverage
- Wellness Days
- Employee Social Events
- On-Site Parking
- Deferred Profit-Sharing Plan
- RRSP
- Onsite Westin WORKOUT® Fitness Studio
- Career Development
- Discounted Associate Meals
- Hotel Discounts at **Marriott **Properties worldwide
- The _**_Westin Toronto Airport_**_ is seeking a _**_Night Audit Supervisor_**_ with exceptional customer service skills and a proven track record in hotel front desk operations. This role is ideal for someone dedicated to assisting the Night Audit Manager in managing front desk service operations, including guest registration, bell service, security, telephone services, guest reservations, and night audit, to ensure guest satisfaction and the accurate balancing of hotel income and expenses for the 24-hour hotel operating period to maximize hotel profitability. Join our team and play a crucial role in creating a personal, instinctive, and renewing environment for our guests and team_.
**What will you be doing?**:
- Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
- Balance and audit for accuracy of all room and tax charges, cashier’s reports, and guest and house accounts.
- Audit all variance reports to ensure accuracy.
- Monitor performance and recommend corrective disciplinary action. Alert management of potentially serious issues.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security and emergency procedures as established.
- Handle a cash float and make cash deposits.
- Handles all Duty Management tasks during the overnight shifts in the absence of a Night Manager.
- Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking reports, market segmentation reports, food and beverage revenue report, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
- Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Act as hotel system liaison during night hours. Call in and open tickets with Opera, or System Support during overnight hours if a system fails or issues occur.
- Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned. In carrying out your duties you will follow all Company and Brand Standards.
**What are the requirements for this role?**:
- High School diploma or equivalent, plus one year of front office/guest relations experience including some supervisory training/experience. Some college coursework is preferred.
- Must speak fluent English. Other languages preferred.
- This job requires the ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products, and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
- Other:
- Communication skills are utilized for a significant amount of time when interacting wit
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