Bilingual Resolution Specialist

4 weeks ago


Old Toronto, Canada First National Financial Full time

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.

Reporting To: Manager, Collections

Full-Time/Part-Time: Full-time

Posting Date: October 30, 2024

Closing Date: November 8, 2024

Hours of Work: 10am to 6pm

Office Location: Toronto

What we offer:

Highly competitive compensation package which includes base salary, benefits, and career advancement opportunities

*Eligibility for benefits is dependent on the terms of employment

The Opportunity:

Reporting to the Manager, the Bilingual Resolution Specialist is responsible for ensuring all arrears are dealt with on a timely basis and in accordance with company policy.

How you will contribute:

  • Investigation of delinquent accounts in assigned portfolio
  • Collection/administration of portfolio
  • Minimize exposure to monetary losses or damage to investors and corporate image
  • Assist clients in budgeting and planning to correct existing and avoid future delinquency
  • Assessment and collection of fees
  • Review bankruptcy and consumer proposals and filing proof of claim when required
  • Collection of common expenses, strata liens, tax and utility arrears
  • Set up of arrears settlement payments
  • Process new PAC information
  • Provide credit ratings and mortgage verifications
  • Collection of deficiency balances on discharged mortgages
  • Adhere to policies/procedures to ensure AML requirements are met, when applicable.

The experience you need:

  • Strong communication and interpersonal skills
  • Excellent analytical and problem-solving skills
  • Team player who also works well independently
  • Able to meet deadlines
  • Competency in MS Office; capacity to learn new technologies/systems
  • Shift work will be required
  • Bilingualism (French, English) required – interactions with English-speaking customers or partners

Working Environment and Physical Demands Analysis:

  • Periods of high volume with tight timelines
  • Long periods of stationary position/sitting
  • Prolonged periods of repetitive movement (i.e., using a keyboard and mouse)
  • Long periods of time in viewing a computer screen
  • Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.
  • Call Centre requirements long periods of time on phone calls using a headset and a queue.

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this, but only candidates selected for an interview will be contacted.

#J-18808-Ljbffr

  • Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring a Bilingual Resolution Specialist, Residential...


  • Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring a Bilingual Resolution Specialist, Residential...


  • Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring a Bilingual Resolution Specialist, Residential...

  • Resolution Specialist

    2 months ago


    Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring a Bilingual Resolution Specialist, Residential...


  • Toronto, Ontario, Canada MCAP Full time

    The RoleWe are seeking an energetic and self-driven Bilingual (FR/EN) Inbound Customer Service - Early Collections professional to join our team at MCAP.As a key member of our team, you will play a crucial role in resolving delinquent accounts through collections and alternate arrangements.Key responsibilities include:Resolving homeowner inquiries pertaining...


  • Old Toronto, Canada Zurich Australian Insurance Ltd. Full time

    About the RoleWe are seeking a highly skilled Claims Resolutions Specialist to join our team at Zurich Canada.This is an exciting opportunity for a motivated and experienced professional to make a real impact in the insurance industry.Key Responsibilities:Claims Handling: Handle litigated claims specific to Cyber, Crime, D&O, E&O, EPL and Environmental...


  • Toronto, Ontario, Canada Lakeridge Health Full time

    Crisis Resolution SpecialistAt Lakeridge Health, we are seeking a skilled Crisis Resolution Specialist to join our team. As a Crisis Resolution Specialist, you will work with clients in their home, the community, or in the office, providing crisis intervention and case management services. Key Responsibilities:• Provide crisis intervention and case...


  • Toronto, Ontario, Canada AIG Full time

    Claims Resolution Specialist RoleAt AIG, we are dedicated to delivering exceptional claims service to our clients. As a Claims Resolution Specialist, you will play a critical role in resolving complex commercial casualty claims, ensuring timely and fair resolutions for our policyholders. Your expertise will be instrumental in making informed decisions and...


  • Toronto, Canada Ontario Health Full time

    Created under the Excellent Care for All Act, Patient Ombudsman's role is to help resolve complaints from patients, residents and caregivers about their experiences in Ontario’s public hospitals, long-term care homes, home care services, and community surgical and diagnostic centres. Patient Ombudsman also investigates matters of public interest. We take...

  • Regulatory Counsel

    2 weeks ago


    Old Toronto, Canada Law Society of Ontario Full time

    Job SummaryThe Law Society of Ontario seeks a highly skilled Regulatory Counsel - Intake and Resolution Specialist to join our team. This is a hybrid position that requires regular flexibility in work location between home and office.About the RoleThis role will be responsible for reviewing complaints, conducting risk assessments, and substantiating...


  • Toronto, Canada Fidelity Investments Full time

    Description You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required for all openings. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted...


  • Toronto, Ontario, Canada Europ Assistance Full time

    Role OverviewWe are seeking a highly skilled and experienced Multilingual Claims Resolution Specialist to join our Travel Assistance team in Canada.


  • Old Toronto, Canada Abms Lawyers Pty Ltd Full time

    About the RoleWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Abms Lawyers Pty Ltd. This is an excellent opportunity for a commercial litigation expert to work on complex disputes and contribute to the growth of our law firm.Job DescriptionResponsible for resolving business disputes through negotiation, mediation,...


  • Toronto, Ontario, Canada Randstad Canada Full time

    Job Title: Bilingual Customer Relations SpecialistWe are seeking a highly skilled and bilingual Customer Relations Specialist to join our team at Randstad Canada. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.Key...


  • Toronto, Canada MSH Americas - Diot-Siaci Group Full time

    It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling! About Us: We are seeking ambitious individuals who share our values and our passion for making a positive impact on people's lives around the world. If you are...


  • Toronto, Canada MSH Americas - Diot-Siaci Group Full time

    It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling!About Us:We are seeking ambitious individuals who share our values and our passion for making a positive impact on people's lives around the world. If you are looking...


  • Toronto, Canada MSH Americas - Diot-Siaci Group Full time

    It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling!About Us:We are seeking ambitious individuals who share our values and our passion for making a positive impact on people's lives around the world. If you are looking...


  • Toronto, Ontario, Canada McMillan Full time

    Your Next RoleWe're seeking a skilled Conflict Resolution Specialist to join our team at McMillan in Toronto. As a key member of our Risk Management department, you'll play a crucial role in conducting conflict searches, monitoring ethical walls, and supporting administrative activities.Key Responsibilities• Conduct conflict searches and monitor ethical...


  • Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...


  • Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...