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Service Advisor

3 months ago

Surrey, Canada Tesla, Inc. Full time

Tesla Motors is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and employees. The ideal candidate will not only demonstrate technical expertise but also excel in delivering exceptional customer service. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world’s transition to sustainable energy.

What to Expect Tesla Motors is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and employees. The ideal candidate will not only demonstrate technical expertise but also excel in delivering exceptional customer service. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world’s transition to sustainable energy. What You’ll Do

  • Respond promptly to customer inquiries via phone, email, and drive-in with a high level of attention and professionalism
  • Ensure timely return of missed phone calls and emails, within 5 minutes
  • Assess technical issues, providing solutions over the phone when possible or escalating to the Shop Foreman/Service Manager for immediate attention
  • Accurately document customer concerns and data into the Dealer Management System and demonstrate extreme attention to detail
  • Conduct seamless transactions, guide customers through corrections, and summarize processes
  • Keep customers informed with estimated completion times, regular updates, and thorough follow-up on each vehicle's status
  • Coordinate vehicle details before delivery and coordinate delivery or pick-up times with customers, following up to confirm satisfaction with the provided services
What You’ll Bring
  • Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
  • Hands-on experience with a diverse range of hand and power tools, shop equipment, and automotive/electrical testing devices
  • Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
  • Proactive willingness to learn emerging automotive technologies
  • Establish and maintain cooperative relationships with all individuals contacted in course of work, including the public
  • Maintain accurate daily records and effectively manage multiple priorities to meet deadlines
  • Must have a valid driver’s license in country of employment

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice

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