Salesforce Business Analyst

3 weeks ago

Toronto ON, Canada Delpath Full time

Location Address: Hybrid - Downtown Toronto – 2x / week (Mon & Wed) – need candidates in GTAContract Duration: 3 monthsPossibility of extensionSchedule Hours: 9:00am-5:00pm - Monday-Friday; standard 37.5 hrs/weekReason: Additional Support on current project - Need to backfill capacity to deliver RoadMap priorities in FY '24Typical Day in Role:• Works with key stakeholders within all business functions to align technology solutions with business strategies• Gathers requirements from business units and translates those to programmers and developers• Writes user stories on JIRA and documents artifacts through Confluence• Perform user story mapping, create user journeys• Help prioritize and refine product backlog• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities• Supports one or more highly complex business processes• Works on multiple projects as a project team member• Serves as a liaison between the business community (other BAs, business SMEs) and the IT organization (agile, scrum team, QA, product owner, developers) in order to provide technical solutions to meet user needs• Working in an Agile/Scrum environment using Kanban methodologyCandidate Requirements/Must Have Skills:1) 10 + years’ Business Technical/System Analyst experience - we want this person to be hands on with technical knowledge2) 5+ years' configuration / Support experience with Salesforce3) 3+ years’ experience with Financial Service Cloud (FSC)4) 3+ years’ experience with Data Modeling, Data Mapping and creating Data DictionariesNice-To-Have Skills:• Salesforce Certifications - Salesforce Admin Certification is a huge plus and will be prioritized*• Experience producing Swimlane Diagrams, User Journeys, UI Mockups & Wireframes• Experience leading a BSA team for an end-to end delivery, implementation, or digital transformation projectEducation:• Bachelor's degree in a technical field such as computer science, computer engineering or related field required• Salesforce Certifications - Salesforce Admin Certification is a huge plus and will be prioritized*Best VS. Average Candidate:Communication skills are really important here, need to be able to articulate knowledge well; host and lead meetings; best would have experience leading a team for an end-to end delivery, implementation, or digital transformation project; strong recent Salesforce experience.Candidate Review & Selection• 1 Step Process: 1 Video MS Teams Interview – 1 hour – with HM, potentially 1 other BA lead

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