Implementation Specialist

2 days ago

Toronto ON, Canada Empire Life Full time

Implementation Specialist

Location: Hybrid- Kingston or York Mills

Empire life is looking to hire an Implementation Specialist to join our Group Operations team The Implementation Specialist will play an integral role in the development and implementation of new partnerships. The Speciality Partnership space is evolving and as such to be successful in this role one must welcome change, be results driven, resilient, and demonstrate ownership.

Why pursue this opportunity

Our mission - make insurance, investments and benefits simple, fast and easy for our customers.

Join a transforming business - we are a medium-sized Canadian company in a stable industry which is rapidly transforming.

Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.

The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.

What you’ll be working on

  • Provide business leadership, expert consultation and solution generation to ensure the effective implementation of key business opportunities and/or partnerships within Group Solutions. This requires highly developed critical thinking skills.
  • Lead or participate in the planning and execution of new opportunities and/or partnerships and ensure those projects are delivered within scope, time and budget objectives.
  • Evaluate and gather information to assess the feasibility of business opportunities and recommend solutions for effective implementation. This requires working closely with various internal and external stakeholders. In addition the Implementation Specialist must be comfortable with ambiguity and have the drive necessary to seek clarity.
  • Work collaboratively with partners from project-initiation to post-implementation support. Must be able to anticipate downstream impacts to decisions made and work proactively to address same.
  • Apply knowledge of systems, products, and processes to quickly and efficiently identify challenges & recommend solutions for issues that arise during the implementation process. Strong system related knowledge and business acumen is required.
  • Support multiple concurrent implementations and provide regular updates to the partners and the Group Leadership Team. Must be able to identify blockers and communicate proposed solutions to the leadership team and stakeholders.
  • Work closely with process owners, subject matter experts and operations management to identify improvement opportunities in the implementation process. Willingness to own and take action to implement positive change is required.
  • Collaborate with key stakeholders to develop business cases for identified opportunities.
  • Ensure seamless transition from implementation to operations.
  • Ensure completion of high quality user acceptance testing (UAT), business readiness planning and training.
  • Provide concise policy documentation to the client.
  • Work effectively independently and as part of a team to drive results.

What we’re looking for you to have

  • Completion of a university degree with courses in economics, mathematics, business administration, insurance, and/or finance
  • 5+ years work experience in group insurance operations, Sales &/or Marketing with project management experience
  • Well developed technical skills, adept at requirements gathering and successfully communicating in a concise manner
  • Mix of skills developed via some combination of education & experience in:
  • project management,
  • business analytics,
  • finance or economics,
  • underwriting
  • Well-developed analytical, decision-making and problem solving skills
  • Well developed technical knowledge/domain experience
  • Well-developed communication, negotiation, persuasion and presentation skills
  • Strong attention to detail
  • Creative problem solver / data-based root cause solution bias
  • Bilingualism in French is an asset
  • If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

  • Competitive salaries with annual pay increases
  • Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
  • Competitive uncapped commission, for sales positions
  • A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
  • Flexible work arrangements and an annual allotment of personal health days.
  • Four weeks annual vacation from hire date
  • A defined contribution pension plan with generous employer matching
  • Top up programs for parental leave and compassionate leave
  • Employer-sponsored wellness and recognition programs
  • A cash employee referral program

To learn more about working at Empire Life, visit

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .

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