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Helpdesk Senior Associate

2 months ago

Halifax, Canada Umbrella Functional Consulting & Support Team Full time

Day to Day job Duties: (what this person will do on a daily/weekly basis)

We are currently seeking a French Bi-Lingual Help Desk Associate to join our team in Canada.

Should be available for 24x7 Shift.

  1. Diagnoses and troubleshoots Level 1 problems encountered with personal computer hardware, software, and peripherals.
  2. Answers the help desk line and responds to users’ requests regarding computer systems.
  3. Acknowledges receipt of all user requests within defined service levels.
  4. Initiates service orders (tickets) for all user requests, assisting users as necessary to provide appropriate information.
  5. Maintains user information and documentation.
  6. Participates in ensuring that client requests via the ticketing system are managed to closure.

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

  1. Ability to develop business relationships and communicate effectively with the user community.
  2. Basic troubleshooting skills.
  3. Basic understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
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