Education Operations Manager

1 month ago


Toronto ON, Canada Institute of Corporate Directors Full time

The Institute of Corporate Directors (ICD) is presently seeking candidates for the following position: Education Operations Manager
Term: Permanent

ABOUT THE INSTITUTE OF CORPORATE DIRECTORS (ICD)

Established in 1981, the Institute of Corporate Directors (ICD) is a not-for-profit, member-based organization representing Canadian directors and boards across the for-profit, not-for-profit, Credit Union sectors, and Crown sectors.

As Canada’s largest director community, the ICD creates forums for dialogue, hosts networking opportunities and provides access to world-class resources for more than 17,300 members across a network of 11 Chapters. Members who successfully complete the ICD-Rotman Director Education Program (DEP) and ICD-led examination process earn the highly recognized ICD.The Education Operations Manager is responsible for managing the day-to-day delivery of our education courses, which will include overseeing the activities of the education operations staff associated with internally developed programming. They are also responsible for delivering on strategic and special education projects in collaboration with senior Education team colleagues.

Managing the day-to-day activities of a team of Education Operations Coordinators, under the guidance and support of the Director, Learning & Program Development.
Participating in divisional budgeting exercises and maintaining appropriate financial data and analysis.
Together with senior Education team colleagues and the Marketing department, overseeing the date-setting process for all courses.
Overall management and QA of the LMS (Brightspace) course portals.
QA for Education department on ICD website.
Tracking and monitoring of course revenues and expenses.
Working with senior Education colleagues, as needed, to maintain an environment of continuous improvement and customer service excellence.
Provides leadership for aspects of strategic education operations projects as required.
Overseeing the administration of the ICD-RBC Foundation Governance Essentials Program Scholarship, including management of the ICD’s relationship with the RBC Foundation.
General administrative coordination of short courses as required, including material updates and acting as a virtual on-site planner, as necessary.

5+ experience overseeing executive education delivery in an LMS enabled environment.
# Excellent oral and written communication skills with proficiency in both English and French an asset.
# Proven ability in developing relationships with C-suite executives and volunteers.
# Event planning and management experience.
# Excellent project planning and monitoring skills.
# comfortable dealing with statistics, metrics and analysis.
# Proficiency with Microsoft products.
# Proficiency with iMIS or related database software an asset.
# Completion of a post-secondary program in business, marketing, or related discipline.
# Ability to think out-of-the-box for creative problem solving.


All qualified individuals may apply online. If you require a disability-related accommodation to participate in our recruitment process, please note this in your application. As such, candidates will be asked to indicate their availability to work in the ICD downtown Toronto office.



  • Toronto, ON, Canada Institute of Corporate Directors Full time

    The Institute of Corporate Directors (ICD) is presently seeking candidates for the following position: Education Operations Manager Term: Permanent Location: Toronto, ON ABOUT THE INSTITUTE OF CORPORATE DIRECTORS (ICD) Established in 1981, the Institute of Corporate Directors (ICD) is a not-for-profit, member-based organization representing Canadian...


  • Toronto, ON, Canada Institute of Corporate Directors Full time

    The Institute of Corporate Directors (ICD) is presently seeking candidates for the following position: Education Operations Manager Term: Permanent Location: Toronto, ON ABOUT THE INSTITUTE OF CORPORATE DIRECTORS (ICD) Established in 1981, the Institute of Corporate Directors (ICD) is a not-for-profit, member-based organization representing Canadian...

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