Restaurant Supervisor

5 days ago

Victoria, Canada Inn at Laurel Point Full time

Summary of Position:
The Restaurant Supervisor is responsible for assisting the Restaurant Manager and other Food & Beverage leaders to maintain the operations of Aura Waterfront Restaurant + Patio, Inn Room Dining (IRD) and Duo Cafe Bakery. Creating an innovative and warm dining environment as part of the Food & Beverage team, the Restaurant Supervisor’s main focus is the daily operations and leadership in the absence of the Restaurant Manager and other Food & Beverage leaders.

Responsibilities:

  • The Restaurant Supervisor assists with the daily operations of Aura Waterfront Restaurant + Patio, IRD and Duo Café Bakery when required and is responsible for the supervision of the colleagues within these departments
  • Ensure the schedule is adjusted as needed for business volumes and sick calls
  • Expense management – communicate departmental needs to Restaurant Manager
  • Responsible for the appearance, orderliness, cleanliness and proper set up of Aura Waterfront Restaurant + Patio, IRD and Duo Café Bakery
  • Motivate and drive service team to work efficiently and professionally
  • Provide feedback to Restaurant Manager to aid in performance management and performance appraisals
  • Ensure that appropriate communication between shifts and other departments takes place regarding any changes and conduct daily shift briefings
  • Assist in ways to build customer/guest loyalty and improve guest recognition programs
  • Ensure colleagues follow all hotel policies and procedures and the collective agreement
  • Communicate any needs to ensure the POS is properly maintained and utilized to full potential
  • Maintain a safe working environment, and ensure departmental awareness of health and safety standards
  • Effectively liaise with Culinary, Sales, Events, and Marketing, and other department leaders
  • Any other general duties

Qualifications:

  • Minimum 3 years serving experience within an upscale casual or fine dining Food & Beverage establishment
  • Supervisory experience in Food & Beverage
  • Proven ability to lead, train and motivate colleagues
  • Sound working knowledge of MS Office: Word, Excel, and Outlook required
  • Sound working knowledge of Point of Sale (POS) required
  • Excellent verbal & written communication skills
  • Foodsafe Level 1 and Serving It Right certified
  • WSET Level 2 or higher an asset
  • Experience in an unionized environment an asset
  • Flexible availability, including early mornings, late evenings, weekends, and statutory holidays
  • Must be able to lift 30lbs on a regular basis
  • Food and wine knowledge
  • Attention to detail
  • Ability to work effectively with limited supervision
  • Sincere desire to exceed guest expectations
  • Ability to work well under pressure, high energy and self-motivation required
  • Ability to problem solve
  • Team oriented
  • Understands the importance of creating a fun and rewarding work environment
  • Must be able to embrace the 4 core values of the Inn at Point: Excellence, Respect, Curiosity and Stewardship

Reports To: Restaurant Manager

For more information, please visit our Careers page.

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