Sr. Program Manager, Payments Acceptance and Experience
2 weeks ago
At Amazon Brazil, we value Diversity, Equity, and Inclusion (DEI) in all our job positions. Therefore, we act intentionally so that our internal environment reflects the plurality of the businesses we play and the customers we serve.
In Brazil, we have a Diversity, Equity, and Inclusion squad, formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed to sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’.
Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda and will support you from Day 1. Remember, at Amazon, ‘It’s always Day 1’. Our groups are organized in the following fronts: BEN - Black Employee Network, Women@Amazon, Glamazon (LGBTQIA+), and People With Disabilities.
The program manager will directly sponsor coordinating project prioritization and next features along with our tech teams and support to evolve our payments experience by working backward to the customers, analyzing the main KPIs, and proposing new solutions to improve our customer journey for our Amazon Payment Products program.
Key Job Responsibilities- Product or program management, product marketing, business development, or technology experience;
- Bachelor's degree or equivalent;
- Experience owning/driving roadmap strategy and definition;
- Experience with end-to-end product delivery;
- Experience with feature delivery and tradeoffs of a product;
- Experience as a program manager or owner;
- Experience owning technology products;
- Advanced English.
- Experience in influencing senior leadership through data-driven insights;
- Experience working across functional teams and senior stakeholders;
- Knowledge of key customer experience metrics and methodology (e.g., NPS).
Our vision is to be the provider of the most innovative, secure, and customer-friendly payment options to customers in Brazil, providing access, driving engagement, and increasing affordability through the value-added benefits and seamless experience that our products offer.
Posted: August 30, 2024 (Updated 4 days ago)
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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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