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Customer Experience and Operations Manager

2 months ago

Golden Horseshoe, Canada Randstad Canada Full time

My client is looking for someone with strong leadership and operational skills, who has the ability to develop and implement strategies to improve customer retention and develop programs to gain new customers. Also, someone who is operationally efficient to ensure optimal stock levels are maintained at all times.


Advantages:

  1. Excellent benefits
  2. Growth opportunities
  3. Staff discounts
  4. Other incentive programs

Responsibilities:

  1. Ability to develop and implement strategies to improve customer retention and develop programs to gain new customers.
  2. Collect and analyze customer feedback, identify trends, and implement data-driven decisions to improve operational efficiency and customer satisfaction.
  3. Implement strategies to upsell products to customers.
  4. Work closely with the customer service team to ensure all customer issues are addressed.
  5. Develop and execute inventory plans to ensure optimal stock levels, minimize excess inventory, and avoid stockouts.

Qualifications:

  1. Bachelor’s degree in business administration, logistics, operations management, or a related field. Master’s degree preferred.
  2. Proven experience in logistics and operations management, preferably in a fast-paced environment.
  3. Strong leadership skills with the ability to lead and inspire a team towards achieving operational goals and objectives.
  4. Excellent communication and collaboration skills to work effectively with internal teams, external vendors, and stakeholders at all levels.
  5. Strategic thinker with the ability to analyze complex issues, develop solutions, and drive results.

Summary:

If you are a driven individual who has the passion to connect with new customers and create value through the product and services, then this role is for you. Please apply to be considered.

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