Store Leadership and Operations Manager

2 weeks ago


Golden Horseshoe, Canada JRoss Recruiters Full time
Key Responsibilities
  • Team Leadership: Foster a collaborative environment where team members can grow and develop their skills. Provide guidance and support to ensure the team is equipped to meet sales targets and deliver exceptional customer service.
  • Sales Growth and Profitability: Drive business growth by identifying opportunities to increase sales and optimize store operations. Develop and implement strategies to improve profitability and manage costs effectively.
  • Customer Focus: Ensure a positive customer experience by building strong relationships with customers and the local community. Address customer concerns promptly and maintain a high level of customer satisfaction.
  • Operational Excellence: Oversee all aspects of store operations, including merchandising, inventory management, and visual presentation. Ensure compliance with company policies and health and safety standards.
  • Financial Accountability: Manage budgets, expenses, and profitability, ensuring all financial goals are met. Provide regular financial reports and assessments to senior management.
  • Community Engagement: Develop and maintain strong ties with the local community. Ensure the store is seen as a trusted resource within the area, aligning with local needs and values.
Requirements
  • Proven experience as a Store Manager or Assistant Manager in a retail environment, particularly in large-format or multi-department settings.
  • Exceptional leadership skills with a proven track record of managing and motivating a team.
  • Strong business acumen and experience in managing store P&L, budgeting, and sales forecasting.
  • Proven track record in retail sales, retail execution, and operations in a management role, with strong business acumen to drive sales growth and profitability.
  • Knowledge of market trends and competition in the retail and automotive service industry, enabling strategic decision-making to remain competitive.
  • Excellent communication and customer service skills, with a passion for creating a welcoming environment for customers.
  • Ability to thrive in a fast-paced environment while managing multiple priorities and staying detail-oriented.
  • Familiarity with retail management software and Microsoft Office tools.
Company Culture
  • Competitive compensation and benefit package including bonuses.
  • Annual profit-sharing awards.
  • Employee shopping discounts.
  • Learning and development opportunities.
  • A culture of performance and accountability.
  • A supportive and positive team environment.


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