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AVP, Claims Shared Services

3 months ago

Guelph, Canada The Co-operators Full time

Description :

Company: CGIC

Department: Claims

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: English is required, French is an asset.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

The Associate Vice President (AVP) of Claims Shared Services is a visionary leader who brings innovation and analytical prowess to drive the advancement of our national claims quality management and operational controls programs. Collaborating with internal and external partners, the AVP, Claims Shared Services leads teams to ensure that quality management programs effectively increase efficiencies to deliver exceptional claims management and client experience. Navigating through complexity, the AVP ensures that operational controls programs effectively minimize risks and improve overall productivity, while providing insights on trends and opportunities to empower effective decision-making. Supporting operational excellence, the AVP, Claims Shared Services oversees National Claims Centre of Operations, which includes workforce management, recruiting, escalation management, facilities planning and administrative support.

How you will create impact:

  1. Leading the evolution of strategic plans and objectives with the national claims operations; ensuring claims quality management, controls and central operations support the delivery of objectives and enable complex decision making.
  2. Providing tactical senior level guidance for the National Risk Control Strategy within National Claims which controls, mitigates, and reduces risk related to operational, financial, non-financial, and regulatory risk, and align with enterprise risk and compliance.
  3. Assessing the opportunities for shared services and create a strategy and vision for these services in the National Claims operations, in collaboration with claims leaders.
  4. Overseeing the development and delivery of consolidated multi-disciplinary operational programs and services through establishing priorities, planning and monitoring these shared services for trends and opportunities to improve efficiencies.
  5. Fostering strong partnerships with claims leaders, vendors, business partners and other internal and external stakeholders to support in the achievement of business objectives and to effectively monitor and measure compliance results.
  6. Supporting human resources activities for direct reports including recruitment and retention, training, performance management, rewards and recognition.
  7. Leading and engaging your team to deliver strategic objectives through effective coaching and mentoring, identifying and developing emerging talent, and fostering an innovative, collaborative, and agile culture.

How you will succeed:

  1. You initiate new strategies to capitalize on opportunities and lead the implementation of organizational change.
  2. You integrate complex information to identify solutions or solve problems and apply a strategic mindset to adjust business plans.
  3. You foster innovation and continuous improvement with a focus on client experience.
  4. You create a high-performance culture through alignment of your team’s work with organizational goals and successfully convey messages with a sense of positive advocacy.
  5. You develop others to ensure the evolving needs of the organization will be met and build effective relationships to achieve key business objectives.

To join our team:

  1. You have 7 years+ of progressive related experience, including multiple years of experience contributing to the development, execution and monitoring of strategic initiatives.
  2. You have a post-secondary degree in Finance, Business, Risk Management, Legal, Insurance or a related field of study.
  3. Having completed or pursuing a CIP designation and/or related management or specialized studies is an asset.
  4. You have led or contributed to developing quality management and operational controls programs (regulatory and financial).
  5. You have the financial and analytical acumen to interpret financial forecasts, claims controls, measures, and audit reports.
  6. Having experience and/or working knowledge of the P&C claims, national claims operations, and the broader insurance industry landscape, regulatory and competitive is an asset.
  7. You have complex stakeholder management skills and are experienced in successfully developing, coordinating and leading initiatives across several functional areas in collaboration with senior leaders.
  8. You are an experienced leader of teams, well-skilled in leading teams to deliver and operate innovatively in an engaged environment.

What you need to know:

  1. You will travel occasionally.
  2. As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.
  3. You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.
  4. Proficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. Drafting complex English documents and preparing daily reports for anglophone leaders. The essential non-French duties are not assignable to adjacent or other team members.

What's in it for you?

  1. Training and development opportunities to grow your career with one of Canada’s Best Employers.
  2. Flexible work options and paid time off to support your personal and family needs.
  3. A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  4. Paid volunteer days to give back to your community.
  5. In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
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