Software Development Manager, Amazon Connect
1 month ago
Want to disrupt an industry by delighting customers? Come work for one of the fastest growing AWS services At Amazon Connect we are obsessed with customers and are building highly disruptive innovations that delight our customers. Our product touches millions of people daily and disrupting an industry with ground breaking innovations.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
As a software development manager on our team, you’ll help to establish teams developing new systems from scratch, working closely with senior technical leaders within the team and across AWS. You’ll coordinate feature development across teams, ensuring new functionality fits into the broader slate of AWS services. You'll drive a culture that values operational excellence, security, customer focus, and continuous improvement.
- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi-tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching, and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
The base salary for this position ranges from $171,400/year up to $286,200/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.
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Software Development Manager, Amazon Connect
1 month ago
Vancouver, Canada Amazon Full timeSoftware Development Manager, Amazon ConnectWant to disrupt an industry by delighting customers? Come work for one of the fastest growing AWS services! At Amazon Connect we are obsessed with customers and are building highly disruptive innovations that delight our customers. Our product touches millions of people daily and disrupting an industry with ground...
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Software Development Manager, Amazon Connect
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Vancouver, Canada Amazon Full timeDESCRIPTION Want to disrupt an industry by delighting customers? Come work for one of the fastest growing AWS services! At Amazon Connect we are obsessed with customers and are building highly disruptive innovations that delight our customers. Our product touches millions of people daily and disrupting an industry with ground breaking innovations. Amazon...
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Software Development Manager, Connect
1 month ago
Vancouver, British Columbia, Canada Amazon Full timeDESCRIPTION Want to disrupt an industry by delighting customers? Come work for one of the fastest growing AWS services At Amazon Connect we are obsessed with customers and are building highly disruptive innovations that delight our customers. Our product touches millions of people daily and disrupting an industry with ground breaking innovations. Amazon...
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