Senior Software Development Engineer, Amazon Connect

3 months ago


Vancouver, Canada Amazon Full time
Senior Software Development Engineer, Amazon Connect - Voice Applications

AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services. The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.), Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.

Amazon Connect is a highly disruptive contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of services such as Amazon Lex, Amazon Polly, Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience.

As a senior engineer on our team, you’ll help lead the team's end-to-end development, from requirements to implementation, and work closely with other senior technical leaders across the organization. You’ll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, databases, AI, ML, Big Data, and more.

Work/Life Balance

Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and try to assign projects based on what will help each team member become a better-rounded engineer.

Inclusive Team Culture

Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We believe that an inclusive and welcoming culture helps us build better services and better teams.

Minimum Qualifications
  1. 5+ years of non-internship professional software development experience
  2. 5+ years of programming with at least one software programming language experience
  3. 5+ years of leading design or architecture (design patterns, reliability, and scaling) of new and existing systems experience
  4. Experience as a mentor, tech lead or leading an engineering team
  5. 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
  6. Bachelor's degree in computer science or equivalent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

The base salary for this position ranges from $150,700/year up to $251,700/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Applicants should apply via our internal or external career site.

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