Operations Officer

2 weeks ago


Markham, Canada ICONMA Full time
Location: Markham, ON/Hybrid
Duration: 6 Months with possible contract to hire/ with possible extension

Summary of day-to-day responsibilities:
Managing queues, sending out documents and checking documents to meet banking compliance standards, attend team meetings

Description:
The Business Signing Officer:
Opens new commercial deposit accounts
Processes account change requests for existing commercial deposit accounts (i.e. change in signing authority)
Opens additional accounts for existing customers via Letter Of Direction
Obtain/compile required supporting documentation
Follows AML, regulatory & legal compliance requirements

Job Requirements:
Ability to multi-task and work in a fast paced, high volume environment
Ensure Service Level Agreements are adhered to at all times
Ability to work efficiently to meet individual and team driven benchmarks
Be conscientious and detail oriented in order to mitigate any risk to the bank
Ability to review and understand complex legal documents
Demonstrate a sense of urgency and commitment to provide quality customer service
Must demonstrate the ability to be resourceful and proactive in their approach to Partner and Customer Problem Resolution
Strong oral and written communication skills are essential
Ability to work closely in a team environment
Understand and apply operating policies and procedures
Ability to take ownership of a situation
Ability to quickly learn new systems and applications
Customer service experience considered an asset

Must have:
Fast-paced, multitasking, work well under pressure
Basic understanding of AML Compliance
Computer Savvy - MS Suites Excel: basic understanding
Typing speed min 60-65 wpm
Previous admin work/ previous Ops officer work - 2+ years
Strong oral and written communication skills

Nice to have:
Banking Experience/ Previous financial institution
Knowledge of Host applications and C3 considered an asset
Bilingual - French

Education:
High school required. post-secondary would be an asset. 2+ years’ experience.

At Client, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

Skills:
Basic understanding of AML Compliance: 1 years
Previous admin or operations officer experience: 2 years
Strong multi-tasking skills & the ability to work in a fast-paced: Yes
Strong written and verbal communication skills: Yes
Typing Speed of 60 WPM minimum: Yes

Skills:
Knowledge of Host applications and C3:1 year
Contractor Engagement Type: Recruited
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