Chief Operating Officer

3 weeks ago

Markham, Canada Genuine Comfort Full time

**Who we are**

Founded in 2010, Genuine Comfort is a leading distributor of Air Conditioners (AC) and Packaged Terminal Air Conditioners (PTAC) across Canada & Mid-North USA. We are dedicated to “Delivering Comfort Consistently” to hospitality, commercial, and multi-family markets, We accomplish this through exceptional product availability, local warehousing, best-in-industry warranty and 96% on-time error-free delivery of room cooling products. Our impact is felt in hundreds of thousands of apartments and hotel rooms, with a visionary goal to surpass 60,000 units sold annually by 2030. Over the last four years, we have grown through strategic acquisitions of proven industry players, increased our product capacity and lineup, expanded our reach and distribution capabilities, have been featured two years in a row in the Globe and Mail's Canada's fastest-growing companies list and surpassed our 2023 vision 26 months ahead of schedule.

**Who we need**

We are looking for a **Chief Operating Officer (COO)**. From day-to-day operations to strategy execution, systems implementation to acquisition integration, you will take ownership of driving our 2030 vision of 60,000 units sold annually forward. As the Integrator, you will drive organizational clarity, communication, and consistency, use data-driven operating logic and foster team alignment.
- This role requires working on-site in our Markham office four days per week with the option to work remotely on Fridays. Quarterly travel to our head office in Winnipeg is required._

**What's in it for you**

**_ Belonging. _**We are a team focused on bringing 100% to work every day. We share ideas about collaboration and client management, as well as updates about each other’s lives. We genuinely enjoy spending time with each other in the office or at company events.

**_ Impact._** We want to be the number one room air conditioning distributor in the country, and we want to grow our presence in the United States. This is an opportunity to bring your past success, lessons learned, and executive insights to an agile, dynamic company that is growing rapidly. This is a chance to be a critical contributor to our present and our future.

**_ Proven Success:_** Recognized as one of Canada’s fastest growing companies two years in a row means you will be a part of a company that has proven its success and resilience in the market; a testament to our commitment to excellence and innovation. As our new COO, you will have the opportunity to contribute to and build upon this legacy of success. Your role will be instrumental in solidifying our position as the leader in the room air conditioning distribution industry.

**As our new COO, you will**:

- _ Lead by example._ You will lead and manage the executive team in alignment with core values and business goals. You will develop and grow leaders that grow leaders.
- Enhance company culture. You will nurture and reinforce our values and vision to create a positive and productive work environment and ensure everyone is aligned with our company objectives.
- _ Manage the execution of key operational initiatives. _You will uncover, diagnose and solve issues that impede the business plan and drive the organization to operational excellence based on industry benchmarks.
- _ Collaborate._ You will work with the CEO to develop annual and long term strategic plans. You will conduct essential due diligence for strategic acquisitions to guarantee value enhancement and oversee the successful integration process.
- _ Manage performance ratios. _You will sponsor, and lead organizational initiatives to identify and drive improvement in operational efficiency and effectiveness and ensure EBITDA margin performance.
- _ Establish and build. _You will create business processes that enhance service levels and profitability; and prioritize and champion technological enhancements to support our ongoing growth.

**You bring**:

- _ Proven results-driven leadership style._ You have experience as a Chief Operating Officer or a similar executive role. You are comfortable being the second-in-command, acting as the practical, results-oriented counterpart to the visionary thinking of the CEO. You have exposure to or a high level of interest in learning more about our EOS (Entrepreneurial Operating System) and adhering to those guidelines to bring our vision to life.
- _ Exceptional communication and team alignment capabilities._ You are open, direct, focused, and transparent in your communication. You can have hard conversations, push back, make tough decisions, and manage the discomfort of conflict. You continuously pursue alignment and clarity, innovating solutions to challenges and removing roadblocks.
- _ People management._ You have experience overseeing teams, driving performance, follow-through, and accountability. You lead by example, championing core values and encouraging two-way feedback. You believe in supporting the passions of your team

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