Donor Relations Specialist

6 days ago

Mississauga, Canada Coptic Orphans Full time

Donor Relations Specialist

Purpose of the Job

The Donor Relations Specialist is one of the first and most important points of contact for Coptic Orphans' stakeholders. S/he works as a maintenance and support specialist for all active sponsors and donors. This position works to communicate the mission and work of Coptic Orphans in an engaging, passionate, and professional manner while performing all maintenance and customer service duties. Functions include but not limited to, upselling donors incoming calls, record maintenance, processing donations, managing sponsorships, responding to all calls and emails, processing mail, and all other customer service, administrate, and office tasks as necessary. This role supports organization management, donor account maintenance, and technical support.

Essential Functions and Responsibilities

  • Receive and respond to all prospect, donor, and sponsor calls, emails, requests, and inquiries.
  • Utilize donor-incoming calls to upsell for further contribution, donation and partnership.
  • Manage existing constituent records and follow up all required updates.
  • Maintain and update records in the Salesforce database by inputting accurate data.
  • Record donor and sponsors' payments, update payment methods, resolve declined donations, etc.
  • Perform all donor and sponsor customer services duties such as calling to resolve an issue, answering questions, sending out necessary information, etc.
  • Develop new and creative ideas for taking Coptic Orphans' customer service to a new level.
  • Perform other tasks as necessary.

Knowledge and Skills

  • Bachelor's degree with 3 to 5 years of professional experience.
  • Some fundraising or marketing experience.
  • Excellent speaking/writing of English. Arabic reading and speaking skills is a must.
  • Detail-oriented and able to strategically implement production processes.
  • Excellent organizational skills, detail oriented with excellent follow up skills and the ability to coordinate multiple tasks efficiently.
  • Experience with database or contact management software such as Salesforce
  • Excellent teamwork and communication skills.
  • Persuasive polished and articulate communicator; must be comfortable on the telephone with stakeholders.
  • Must be available for travel at times within Canada.

Travel Requirement

  • Must be available for travel throughout Canada

Our Benefits

Coptic Orphans offer a wide range of benefits including comprehensive medical, dental and vision coverage, life insurance, optional Short-term and Long-term Disability coverage, access to onsite fitness, Employee assistance program and paid time off. Employees have the option to participate in a company-sponsored 403(b) retirement plan.

#J-18808-Ljbffr

  • Donor Relations Specialist

    2 weeks ago

    Mississauga, Ontario, Canada National Zakat Foundation Full time

    Since 2013, our mission at National Zakat Foundation has been to make the pillar of Zakat simple, transparent, and impactful across Canada. We envision a Muslim community that is dignified and unified through the prophetic teachings of Zakat_Job titleDonor Relations SpecialistReports toDirector of Fund DevelopmentDepartmentFund...

  • Coordinator-donor Relations

    2 weeks ago

    Mississauga, Canada Trillium Health Partners Full time

    **Job Description**: DONOR RELATIONS, COORDINATOR | FOUNDATION | FULL-TIME TEMPORARY **Job ID**:2024-38013 **Position Title**: Coordinator, Donor Relations **Status**: Temporary Full Time (x1 - 12 months) - with possibility of converting to permanent. **Work Location**: Trillium Health Partners Foundation office at 2085 Hurontario Street, Mississauga,...

  • Coordinator-donor Relations

    1 week ago

    Mississauga, Canada Trillium Health Partners Full time

    **Job Description**: DONOR RELATIONS, COORDINATOR | FOUNDATION | FULL-TIME TEMPORARY **Job ID**:2024-36676 **Position Title**:Donor Relations Coordinator **Status**: Temporary Full Time (x1 - 12 months) _Possibility of converting to permanent._ **Work Location**: Hybrid work at Trillium Health Partners Foundation office at 2085 Hurontario Street,...

  • Donor Care Specialist

    2 weeks ago

    Mississauga, Canada Penny Appeal Canada Full time

    **About Penny Appeal Canada** Penny Appeal Canada is a relief and development organization with a really BIG vision for the world. We want to create the best societies we can and to break the cycles of need and poverty for good. That’s why we work to turn small change into a BIG DIFFERENCE. We are a proud member of the global Penny Appeal family that...

  • Donor Relations

    1 month ago

    Mississauga, Canada National Zakat Foundation Full time

    Donor Relations & Success Manager Job Description (NZF)Job Description: As the Donor Relations and Success Manager at National Zakat Foundation Canada, you will be responsible for establishing a sustainable Donor Success Program, cultivating and maintaining relationships with donors, ensuring their satisfaction, and maximizing their engagement and support...

  • Donor Engagement Lead

    4 weeks ago

    Mississauga, Canada Services and Housing In the Province Full time

    **About the job**: Services and Housing in the Province (SHIP) is a leading, non-profit organization in Ontario. SHIP specializes in providing services to vulnerable individuals in our community. These include housing, addiction, and mental health services. We are looking for a highly motivated and skilled Donor Engagement Lead to join our team. In this...

  • Associate Donor Experience

    3 weeks ago

    Mississauga, Canada Trillium Health Partners Full time

    **Job Description**: FULL TIME | ASSOCIATE - DONOR EXPERIENCE | FOUNDATION **Position**:Associate - Donor Experience - Permanent Full Time (x1) **File** #: 2024-37229 **Status**: Permanent Full Time **Site**: Hybrid work at Trillium Health Partners Foundation office at 2085 Hurontario Street, Mississauga, with occasional work at hospital sites -...

  • Coordinator-donor Experience

    2 weeks ago

    Mississauga, Canada Trillium Health Partners Full time

    **Job Description**: **Position**:Coordinator - Donor Experience - Full Time **File** #: 2024-37654 **Status**: Permanent Full Time **Site**: Hybrid work at Trillium Health Partners Foundation office located at 2085 Hurontario Street, Mississauga, with occasional work at our three hospital sites - Mississauga, Credit Valley and Queensway Health...

  • Coordinator-donor Experience

    2 weeks ago

    Mississauga, Ontario, Canada Trillium Health Partners Full time

    Job Description:Position:Coordinator Donor Experience Full TimeFile #:Status: Permanent Full TimeSite: Hybrid work at Trillium Health Partners Foundation office located at 2085 Hurontario Street, Mississauga, with occasional work at our three hospital sites - Mississauga, Credit Valley and Queensway Health Centre.Posted: May 23rd, 2024Internal Deadline:At...

  • Donor Services Representative

    3 weeks ago

    Mississauga, Canada Canadian Blood Services Full time

    Canadian Blood Services is looking for a **Donor Services Representative **to join our dynamic **Donor Relations & Collections ONN **team in Mississauga, ON. **Job category**: Customer service **Job posting ID**: 3977 **Employment status**:Regular part-time **Possible schedule/FTE**:0.5 **Classification**:BT OPSEU 5103 **Salary/Rate of...

  • Donor Services Representative

    2 weeks ago

    Mississauga, Ontario, Canada Canadian Blood Services Full time

    Canadian Blood Services is looking for a Donor Services Representative to join our dynamic Donor Relations & Collections ONN team in Mississauga, ON.Job category: Customer serviceJob posting ID: 3977Employment status:Regular part-timePossible schedule/FTE:0.5Classification:BT OPSEU 5103Salary/Rate of pay:15.50Application deadline:This position is open to:...

  • Donor Care Associate

    3 weeks ago

    Mississauga, Canada Canadian Blood Services Full time

    Canadian Blood Services is looking for a **Donor Care Associate (Phlebotomist) **to join our dynamic **Donor Relations & Collections ONN **team in Mississauga. **Job category**: Laboratory and phlebotomy **Job posting ID**: 3976 **Employment status**:Regular part-time **Possible schedule/FTE**:0.4 **Classification**:BT OPSEU 5103 **Salary/Rate of...

  • Marketing Specialist

    1 week ago

    Mississauga, Canada World Vision Canada Full time

    Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child. You will experience Christian faith in action helping to make real and...

  • Phlebotomist (Donor Care Associate)

    4 weeks ago

    Mississauga, Canada Canadian Blood Services Full time

    **Job category**: Laboratory and phlebotomy **Job posting ID**: 5818 **Employment status**:Regular part-time **Position's anticipated start date**: 2024-06-03 **Position's anticipated end date**:2025-02-27 (position 1) & 2025-04-04 (position 2) **Number of positions available**:1 **Classification**:BT OPSEU 5103 **Salary/Rate of pay**:26.99 **Application...

  • Coordinator, Data Stewardship and Donor Care

    4 weeks ago

    Mississauga, Canada Essential HR Full time

    **Company and Position Summary**: **International Justice Mission (IJM) **is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable. Reporting to the...

  • Phlebotomist (Donor Care Associate) - Temporary

    4 weeks ago

    Mississauga, Canada Canadian Blood Services Full time

    **Job category**: Laboratory and phlebotomy **Job posting ID**: 5819 **Employment status**:Temporary part-time **Position's anticipated start date**: 2024-06-03 **Position's anticipated end date**:2025-02-27 (position 1) & 2025-04-04 (position 2) **Number of positions available**:4 **Classification**:BT OPSEU 5103 **Salary/Rate of...

  • Coordinator, Data Stewardship and Donor Care

    2 weeks ago

    Mississauga, Ontario, Canada Essentialhr Full time

    Company and Position Summary : International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable . Reporting to the...

  • Fund Development Specialist

    3 weeks ago

    Mississauga, Canada MIAG Centre for Diverse Women & Families Full time

    **Position: Fund Development Specialist** **Project Name: Resilient Communities** **Job Type: Full Time, 35 hours/week** **Duration: 52 weeks (June 2023 - June 2024)** **Remuneration: $27/hr** **Introduction** **Project and Position Description** This project is designed to build organizational financial and professional development capacity post...

  • Knowledge Management Specialist

    2 weeks ago

    Mississauga, Ontario, Canada World Vision Canada Full time

    Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too.Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.You will experience Christian faith in action helping to make real and...

  • Customer Relations Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Element Fleet Management Full time

    Get started on an exciting career at Element_Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.What We NeedWe...