General Manager

3 weeks ago

Richmond, Canada Splitsville Richmond Riverport Full time

Splitsville Entertainment is Canada’s premier family entertainment center Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience

Splitsville is looking for a dynamic and energetic General Manager who embodies top level hospitality and leadership to join our team. The General Manager is responsible for instilling a culture of hospitality and excellent guest service while overseeing the financial and operational success of their venue through planning and strategy, labor/scheduling, decision making, process improvement, and quality focus an efficient and profitable operation. The General Manager is integral to the overall success of the entire centre.

As a General Manager, you are an enthusiastic role model who motivates team members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment. As a passionate team leader, you believe in the importance of training team members to ensure high standards of guest service, quality and cleanliness are achieved. General Manager’s manage all financial aspects of the centre and will have to balance financial success with the delivery of awesome products and experiences. We are dedicated to hiring the best to be the best We look forward to hearing from you

What will you be doing?

  • Establish standards for guest service
  • Set policies and procedures
  • Organize and coordinate all people and operations
  • Motivate and Coach team members, shift leaders and managers
  • Oversee hiring and developing the Splitsville team including shift leaders and manager
  • Evaluate team performance and identifies hiring and training needs
  • Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competition)
  • Develop and assign tasks to managers and team, oversees completion
  • Provide recognition and constructive feedback throughout the shifts as appropriate
  • Work closely with event sales manager to build revenue and repeat business
  • Work closely with the management team to ensure that the centre is functioning in all capacities
  • Work closely with maintenance operations supervisor to ensure health of facility
  • Develop operational plans and budgets
  • Create sales and marketing plans
  • Reviewing COG’s weekly and monthly P&L statements
  • Work closely with other management to achieve revenue goals and meet budget standards
  • Ensure Adherence to all company policies and procedures including all health and safety policies and procedures
  • Ensure adherence and completes all Splitsville systems and checklists
  • Create action plans and reports for head office management
  • Be polite and courteous with guests and fellow team members
  • Provide resolutions for guest and team member issues
  • Other duties as required

What are we looking for?

  • Proven experience as a general manager of similar role
  • Responsible, reliability and trustworthiness
  • Friendly, energetic, enthusiastic, positive attitude
  • Ability to multitask; stays calm under pressure
  • Excellent team leadership skills
  • Excellent communication and interpersonal skills
  • Problem solving aptitude, an eye for detail
  • Exceptional organizational skills
  • Strong analytical ability
  • Self starter, flexible and able to work independently
  • Great people and guest service skills
  • Ability to make decisions quickly and confidently bases on company policies and practices
  • Flexible schedule (available days, nights, weekends, holidays)

If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment - we would like to hear from you Apply today

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment process. We thank all applicants for their interest, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $70,000.00 per year

Benefits:

  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care

Schedule:

  • Day shift
  • Evening shift
  • Holidays
  • Morning shift
  • Night shift
  • Weekends as needed

Experience:

  • Hospitality: 3 years (preferred)
  • General Management: 3 years (preferred)

Work Location: In person

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