Load Control Agent

Load Control Agents are responsible for load planning and weight and balance calculations, sometimes acting as local operations agents and assisting with cargo duties.

This is a rotational position. 3 weeks on, 3 weeks off, 12-hour days, 7 days a week for the rotations. Your three weeks "on" will be based in Iqaluit, NU. Rotational travel assistance and accommodation are provided.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement or commensurate with experience.

Reporting to: Manager, Cargo & Ramp.

Duties and Responsibilities:

Must be able to perform, but not be limited to, the following duties and responsibilities:

• Complete aircraft weight and balance calculations ensuring procedures meet safety regulations and guidelines as required;
• Process and resolve operational problems as they arise;
• Process critical operational information in a timely manner;
• Process and resolve operational problems as they arise;
• Transmit and input information in a variety of ways air-to-ground radio, load planning software, hand-held radio, email, phone, fax, reservations system, etc.;
• Maintain accurate record keeping as required by various government agencies and Company polices;
• Provide support and effective handover to the other Load Control Agents;
• Ensure that all workplace issues, including barriers to high-level customer service, are brought to the attention of the Supervisor;
• Must have obtained a radio license from TSC; and
• Other duties as assigned.

Skills and Qualifications:

Include, but not limited to, the following minimum skills and qualifications:

• Strong mathematical aptitude;
• Knowledge of Sabre and Skyline is considered an asset;
• Previous load control experience is considered an asset;
• Minimum one year of operational experience in an airport and/or cargo environment;
• Excellent planning, time management and organizational skills;
• Ability to adapt to a changing environment and multi-task;
• Ability to work flexible hours;
• Ability to work independently and with limited supervision;
• Excellent interpersonal skills, including oral and written communication;
• Knowledge of WHIMIS and Dangerous Goods Transportation guidelines and procedures considered an asset;
• A strong background in PC skills;
• Able to obtain Restricted Aeronautical Radio Operators Certificate is required;
• Successful completion of Canadian North Load Control Training is required;
• Ability to communicate in Inuktitut is a definite asset; and
• Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Closing Date: October 24th, 2024

• 1 year(s): operational experience in an airport and/or cargo environment