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Technology Support Analyst
2 months ago
Position: Technology Support AnalystCompany: The Chartered Professional Accountants of ManitobaType: 1 Full Time Hybrid PositionLocation: 1675 –1 Lombard Place, WinnipegThe Chartered Professional Accountants of Manitoba:The number ONE responsibility for The Chartered Professional Accountants of Manitoba is to protect the public by ensuring that all Chartered Professional Accountants operating in the province are ethical, competent, and accountable. The Chartered Professional Accountants of Manitoba (CPA Manitoba) is a professional regulatory body that represents more than 9,000 CPA members, candidates, and students.Our organization values teamwork, equity and respect, information sharing, continuous feedback, supportive workstyle, and open communication. If you want to work in a culture where your opinion is respected, and where you will have access to stellar learning opportunities, this position is for you. Our employees are top notch. We live and are guided by our values on a daily basis. Our workspace and workdays are flexible because we believe in helping our employees maintain a work-life balance.You will succeed here if you are:Excellent Communicator – your ability to communicate technical information comprehensively to both technical and non-technical stakeholders is complemented by your written communication skills. You have exceptional interpersonal skills, enabling you to establish and maintain effective working relationships with others.Team Player – you strive to create a positive and collaborative working environment, demonstrating your ability to work effectively within a team and contribute to a cohesive atmosphere.Curious – you possess a strong motivation for continuous learning and a resourceful nature. Your curiosity drives you to adapt to emerging technologies and share valuable knowledge with the IT team and users.Organized – you are a self-starter who thrives with minimal direction, effectively managing multiple priorities. Your excellent attention to detail and organization skills ensure that you execute assigned project tasks within established time frames.Flexible – you are adaptable and willing to accept changes in priorities as necessary.The Position:Reporting to the IT Director, the Technology Support Analyst will play a key role in supporting the organization's IT infrastructure and ensuring smooth operations. This role focuses on providing comprehensive helpdesk support to end-users, troubleshooting hardware, software, and network- related issues, as well as maintaining and administering network systems to ensure optimal performance.Additionally, the successful candidate will be responsible for cloud application and database support, assisting in the management, maintenance, and deployment of cloud-based solutions, and ensuring data integrity and efficient system performance. This position is integral to implementing and supporting modern technology solutions that drive positive change across the organization.The position package includes:• Excellent salary remuneration depending on experience• Comprehensive benefits 100% Employer Paid• Company RRSP Contributions• Flex Days• Hybrid Work environment• Professional Development Fund• Sick DaysKey Responsibilities Include:• Provide end-user technical support and consultation to internal Staff using an ITSM system while adhering to established SLAs• Install, configure, and maintain desktops, servers, network devices and other peripheral equipment• Participate in developing, designing, implementing, and managing systems and network infrastructure using project management methodologies• Develop training materials and provide application training to end users• Assist with the development and support of website applications that will improve member engagement with online digital platforms and services• Identify opportunities for process automation and improvement in operational procedures, customer service, and product development• Test, control, and troubleshoot applications by using appropriate software development tools, hardware and database systems• Maintain and enhance existing systems based on the latest technologies and best practices• Advise on code changes to ensure efficient and effective system performance• Collaborate with system stakeholders to create end-user test plans for User Acceptance testing• Prepare project status updatesThe ideal candidate will possess the following:• Community college diploma in Information Technology, Computer Science or equivalent• Proficiency in using and administrating Microsoft 365 suite and Azure environments• Minimum 3 years of providing helpdesk support to end-users, troubleshooting hardware and software issues• Minimum 3 years of experience in installing, configuring, troubleshooting, and administering desktops, laptops (Lenovo, Dell), servers, and network hardware (Cisco, Aruba/HPE switches, Aruba/HPE wireless networks) in a corporate environment. Must also possess knowledge of hardware, networking, Windows client and server environments, including enterprise-level virtualization platforms (VMWare, Hyper-V), and Fortinet firewalls• Demonstrated experience working with one or more Membership Management Software – iMIS or Fonteva would be an asset• Experience with a Learning Management System (LMS) – Top Class, D2L would be an asset• Knowledge of WCMS Platforms such as Sitefinity, WordPress or equivalent• Demonstrated experience in development within the .NET framework (VB.Net, ASP.NET, C#) and T-SQL• Demonstrated experience in API development (REST/SOAP), Web Services, Java, HTML, JSON, Angular, and React• Demonstrated experience working with relational databases, including reading and writing SQL queries or IQAs• Demonstrated experience working in Azure DevOps, Github and Jira environments• Experience with cloud storage applications such as One drive, Citrix Sharefile or similar• Reporting tool experience (Crystal Reports, SSRS, Report Writer, Power BI)• Have a general knowledge of security applications such as SIEM, EDR/XDR• Demonstrated experience implementing continuous integration and process automation• Experience working in an Association or Not-for-Profit environment is considered an assetEquity, Diversity, and Inclusion Statement:CPA Manitoba is committed to working toward fostering an environment that is accessible, diverse, equitable, and inclusive for our members, our employees, and our communities. We encourage applicants from traditionally underrepresented groups to apply. Examples of underrepresented groups include people with disabilities (both visible and invisible), Indigenous peoples, people of colour, women, non-binary individuals, and members of the LGBTQ2S+ community, to name a few.We thank all applicants for their interest in CPA Manitoba. Please note, only applicants selected for an interview will be contacted. CPA Manitoba is committed to the principles of the Accessibility for Manitobans Act (AMA). As such, we strive to make our recruitment, assessment, and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact careers@cpamb.ca.How to apply:Please submit your resume, cover letter and salary expectations to careers@cpamb.ca by September 30, 2024.