General Manager, Information Management

2 weeks ago

Kahnawake, Canada EightSix Network Inc Full time

Under the supervision of the Director of Information Management (IM), manages all operational aspects of the IM Unit. Ensures the unit is provided with consistent and reliable support services to manage projects, issues, and functions. Ensures standards for quality assurance are developed and implemented, and the unit runs efficiently.

To direct, manage, track, and prioritize the projects and functions of the IM Unit.

  • the IM Unit’s operating plan, activities, and strategies to meet the established goals;
  • solutions analysis and development;
  • the project priorities and schedules of IM;
  • all aspects of assignments, workshops, strategic sessions or meetings;
  • and implements systems and practices that will foster streamlined communications;
  • IM’s processes and develops procedures in collaboration with the IM Director;
  • the IM Unit’s needs, delegates tasks, and ensures follow through;
  • global objectives and ensures corrective measures are taken when needed;
  • operating standards for the IM Unit and its components;
  • IM personnel, including hiring, training, and performance management;
  • and implements plans to align IT initiatives with the organization and unit objectives;
  • a positive work culture and creates a stable environment for employees.

To manage the administrative functions of the IM Unit.

  • and manages the budget, in conjunction with the Director of IM;
  • the required administrative support;
  • and evaluates IM support staff;
  • follow-up between the Key Leadership and IM;
  • and facilitates the resolution of issues within the operations of the IM Unit;
  • the needs of the IM Unit and ensures implementation of any changes;
  • as the representative for the IM Unit in operational and administrative matters;
  • communications on behalf of the IM Unit and processes through proper channels.

The statements herein reflect general details to describe the principle functions for this job, and should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties or be assigned projects associated with these responsibilities as directed by their immediate supervisor.

Decision Making Authority:

Decides and implements IM Unit processes and operating standards;

Decides on administrative support requirements;

Assists with IM Unit’s budget requirements;

Decides on priorities and needs for the IM Team meetings and schedules;

Determines performance and objective requirements for direct reports.

Accountability:

The achievement of the priorities and objectives of the IM Unit;

The efficient and effective operation of the IM Unit;

The proper preparation and management of a balanced budget for the IM Unit;

The continuous collaboration with other units and stakeholders;

The resolution of high priority crisis within the IM Unit;

The proper address and resolution of complaints that are forwarded to the IM Unit;

Managing internal and external clients in a productive and customer service oriented manner;

Ensuring the continuous improvement of IM services;

Conducting business with internal and external clients in a tactful, discreet and courteous manner;

Maintaining confidentiality;

Adhering to the MCK Administration Manual-Personnel Policy and Kanien’kéha Language Initiatives.

Education & Experience:

  • Degree in Computer Science or Business Administration, plus one (1) year relevant experience;
  • or Certificate in Office Management, plus three (3) years relevant experience;

OR

High School Diploma, plus five (5) years relevant experience.

Knowledge, Skills, Abilities & Other Attributes:

  • of IT services including networking, software development, systems administration, database administration, and technical support;
  • of operational planning;
  • to prepare for implementation and project plans for new initiatives;
  • understanding of the issues facing the MCK operations for present and future needs;
  • management, research, facilitation, co-ordination, and budget management skills;
  • oral and written communication and organizational skills;
  • thinking & problem solving;
  • skills;
  • skills;
  • to work under pressure and stress;
  • knowledge of databases, Word, Excel and the ability to learn various computer programs;

Ability to communicate in the Kanien’kéha and French languages is an asset;

The willingness to learn the Kanien’kéha language is required.

  • five-day work week and normal office environment;
  • overtime may be required in order to meet needs of the Executive Office;
  • stress and productivity pressure.

Commitment Statement:

I serve my community with its best interest in mind by supporting and encouraging creative, critical and resourceful thinking, accepting and nurturing new ideas and approaches and demonstrating my dedication and integrity through my efforts, actions, and words. I am part of a team that is empowered to take initiative in an interactive working environment.

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Mohawk Council of Kahnawake in Kahnawake, Quebec, Canada

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