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Coordinator, Specialized Services

3 months ago

Golden Horseshoe, Canada ACCES Employment Full time

Coordinator, Specialized Services & Bilingual Programs

Position requires French-English fluency.

Contract Opportunity to March 31, 2025

Location: North York/Toronto

ACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 56,000 job seekers each year at seven locations in the GTA. As a charitable not-for-profit organization, ACCES provides job search services that connect newcomers, jobseekers, youth, women, and refugees to jobs that reflect their skills and experience. We provide over thirty-five customized job search programs that meet the unique needs of our jobseekers. Our vision is to achieve a fully inclusive labour force that reflects the diversity, skills, and experience of Canada's population.

We are looking for people who thrive in a flexible and fast-paced environment. ACCES offers an excellent benefits package, an RRSP matching program, and an Employee & Family Assistance Program.

This position will report to the Director, Specialized Services & Bilingual Programming and will involve working effectively to complete the administrative and data management procedures within the Specialized Services & Bilingual Programming portfolio. Candidates must be bilingual in French and English. This is a non-unionized position.

Key Responsibilities:

  • Work closely with the Director, Specialized Services & Bilingual Programming, and team, as well as other ACCES’ teams, to support client success, and meeting/exceeding program outcomes and deliverables.

  • Assist the program Director, Specialized Services & Bilingual Programming, and program managers with day-to-day program delivery.

  • Support the planning, coordination, and facilitation of program events including, Guest Speaker Sessions, Job Fairs, and Hiring Events

  • Take a lead on collecting and coordinating sector-specific information and resources and maintains each programs’ resource library.

  • Coordinate program outreach, including fostering relationships with key stakeholders, community partners, employers/employer associations etc.

  • Assist with coordination, preparation, collection, and maintenance of regular reports, scheduling of program activities, and maintaining program-related statistics.

  • Assist in the development and implementation of program evaluation tools and procedures, ensuring compliance with funder guidelines and alignment with the project evaluation workplan.

  • Complete file reviews of program intakes and exits, reviews, and submits training support expenses into ACCES’ ERP system as needed.

  • Assist the Director, Specialized Services & Bilingual Programming with the review and audit project files (hard copy client files and electronic database on Salesforce, iCARE and CaMS) in ensuring proper documentation and adherence to service delivery standards and ensure program compliance with funders’ guidelines and targets.

  • Support the program team in providing customer service excellence, including resolving client concerns/feedback.

  • Make recommendations to Director, Specialized Services & Bilingual Programming to improve program administration efficiency and effectiveness.

  • Assist the Director, Specialized Services & Bilingual Programming with HR activities, including but not limited to screening applicants, orientation, and onboarding, verifying time sheets, and providing input to the performance review process.

  • Other duties as assigned include staff supervision as required, support of site activities, evening supervisor shift rotation, and support of other managers/activities.

Qualifications and Experience:

An organized self-starter with experience and/or education in the following areas:

  • Post-Secondary Degree or diploma in a related field

  • At least three years of related work experience

  • Excellent French and English verbal and written communication skills is a requirement.

  • Sound knowledge of the Canadian bilingual French/English labour market

  • High flexibility with strong interpersonal skills to work effectively in a diverse environment, interacting with clients, employers, community partners, and service providers.

  • Demonstrated experience in case and file management.

  • Thorough knowledge of all facets of job search and career development including an understanding of labour market trends

  • Thorough knowledge of the labour market integration challenges faced by internationally trained or educated professionals.

  • Knowledge of the Francophone community and Francophone agencies in Ontario

  • Ability to absorb new ideas and concepts quickly and to ensure they are clearly communicated to an audience.

  • Ability to analyze and assess training and development needs.

  • Proficient in data management

  • Strong attention to detail and accuracy in reporting

  • Proficient in various online platforms and comfortable with new technology

  • Ability to work individually as well as part of a team.

  • Demonstrated time management skills.

  • Strong sense of ethics and the ability to manage sensitive or confidential information with tact and discretion.

  • Previous experience working in the not-for-profit sector and working with a diverse community is an asset.

  • Exceptional planning, organization, and problem-solving skills; must be pro-active, and have a sense of urgency.

  • Experienced and highly proficient working in an MS Office environment

  • Ability to travel between all ACCES Employment locations, program delivery locations, partner, and employer organizations, across the GTA, as needed.

We are currently on a hybrid work schedule, working in the office and from home. This hybrid work schedule is subject to change based on business requirements.

Please Note:

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Candidates who are contacted may be requested to complete a screening video interview using Spark Hire.This position will be posted until it is filled. We will be reviewing resumes as they are submitted.

ACCES is committed to equity, diversity, and inclusion in our workplace and in our recruitment processes. We encourage applications from members of all racialized groups, gender identities and sexual orientations, Indigenous persons, and persons with disabilities.

Equity, Diversity, and Inclusion are central to our mission, values, and operations. We foster an inclusive workplace where every employee feels a sense of belonging. Our diverse team generates innovative solutions to complex challenges, supporting our vision for an inclusive labour market in Canada. We recognize the value of workplace diversity and leverage it to develop services that meet the broad needs of our clients. Through partnerships and effective service delivery, ACCES promotes equity for marginalized populations.

Accessibility and Accommodation: ACCES Employment is also committed to developing inclusive, barrier-free selection processes and work environments. Please advise our HR representative or hiring manager of any accommodation measures that are required. Information received relating to accommodation measures will be addressed confidentially.

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